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          Accomplished Auto has 1 locations, listed below.

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            Business ProfileforAccomplished Auto

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/18/2013

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            BBB File Opened:
            10/28/1999
            Years in Business:
            25
            Business Started:
            7/23/1998
            Business Started Locally:
            1/1/1998
            Date of New Ownership:
            12/9/2017
            Business Incorporated:
            10/19/2017
            Accredited Since:
            6/18/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 4714 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk. The expiration date of this license is 9/30/2025.

            These agencies may include:

            New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            23 Hazen Dr

            Concord NH 03305

            (603) 227-4120

            https://www.nh.gov/safety/divisions/dmv/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Winnepocket Auto Service, LLC
            Business Management
            • Mr. Clint Jones, Owner
            Contact Information

            Principal

            • Mr. Clint Jones, Owner

            Customer Contact

            • Mr. Clint Jones, Owner
            • Ms. Sandy Burr, Office Manager
            Additional Contact Information

            Fax Numbers

            • (603) 415-2281
              Primary Fax

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/17/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I contracted with Accomplished Auto on April 6, 2022. I paid 2600.00 for an engine swap out, with a written warranty for parts and labor for 3yr/ 36,000 miles. I went to A. A . on Nov 2, 2022. They assessed repairs on the engine and rescheduled for November 5,2022. In pursuit of a schedule change, initiated by me, in November 3, 2002, A.A. offered me a 2600.00 refund on monies spent with them; asking me , both over the phone and by email to " do my business elsewhere". Since that time I have submitted many request in attempts to negotiate a settlement of the outstanding contract. I was informed that they " were advised by their attorney not to speak with me" and that I would be receiving papers shortly. Their website states no refunds within their terms of service: However Clint J**** (owner) and his shop manager Ryan L*******, had together offered, in lieu of no service on the warranty, opting to reimburse me for their refusal to service the car, offering $2600.00 on November 3, 2022. I never received the money. Thus my complaint herein. I hope you all will be able to help me obtain my objectives as stated. Thank you.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mary M

            1 star

            02/28/2024

            The absolute WORST and most OVERPRICED service I have ever had done on my car!! Do not come here, unless you want to be way overcharged for TERRIBLE service. All I wanted was a state inspection and a simple oil change. They took over 2 hours, and charged me $140 for an OIL CHANGE! Plus they did not pass my less than 3 year old car for a State Inspection because of a small ding on my windshield and windshield wipers needed to be changed… they did not change the windshield wipers, even though I asked them to, or offer to fix the small chip in my windshield. I did not find out that they failed my car inspection until AFTER I paid the bill for the inspection and oil change. Over $300 later!! I was so pissed when I left (after I paid) and realized that I still had a 2023 state inspection sticker and was not told once that my car didn’t pass (even though I called for updates). They still charged me for the inspection and didn’t change my windshield wipers or offer to fix my windshield… which I would have happily paid for in order to pass the state inspection. I just had to buy a $20 windshield repair kit for the small little chip in my windshield and I will fix it myself. I will also be going elsewhere to have another inspection. I never want them touching my car again. Pretty sad that an auto repair shop can’t fix a small chip in a windshield, but a less than $20 DIY kit from Amazon. They also did not call or text me to tell me that my car was ready. They sent me a bill via text, but nothing saying that my car was ready to be picked up. I had to call after almost 2.5 hours to find out if my car was ready. This place should be ashamed to charge people for service they don’t follow through on and miscommunication to their customers on what service was done and what was not. I will NEVER go back and I will tell everyone I know about the terrible and overpriced service. I have never had such a bad experience with my car before. DO BETTER “ACCOMPLISHED” AUTO.

            Accomplished Auto Response

            03/01/2024

            First of all I do apologize for any inconvenience. Second of all I clearly texted you multiple times about what your car needed and that it was ready for pick up. I also clearly wrote in the notes that it was not just the chip in the windshield that failed. Per NH State Inspection Guidelines if a crack goes through the glass and is located in the path of the wiper blades the windshield needs to be replaced.
            Saf-C 3217.10  Cracked or Chipped Glass.

            (a)  A vehicle shall be rejected if the glass or glazing on the windshield:

            (1)  Has become clouded, shattered or cracked, inside or outside, in the path of the wiper blades, or more than 2 inches, outside the path of the wiper blades;

            (2)  Is cracked on one side, through to the plastic center; or

            (3)  Is cracked or chipped directly through from the inside to the outside.
            I advised you to see if your insurance would cover glass replacement. We do not do in house glass replacement although we do often co-ordinate with a couple of vendors who can replace the glass while here but does usually require a day or 2 of notice.
            As to the wiper blades, I must have missed your request to replace them, I also apologize that I did not see you to do the pick up review of the work done as I or my customer service agent who was out that day usually does.
            All of this was clearly written up and photo documented on your cars inspection report.
            Also just like going to the doctors office for an exam state inspection fee applies pass or fail because the exam was done either way. Once the State Inspection Issues were corrected then there is no recharge for the sticker.
            The oil change was billed out with our ½ off coupon so was only $70 with discount applied for full synthetic oil change and long life filter rated for more than the 3000 mile rating most low end filters are.

            Local BBB

            BBB Serving New Hampshire

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