"Purchased" a BMW X5 , drove it for over a week until we were notified the deal fell through after they told us it was approved.
After my fiancé and I test drove a BMW X5 we proceeded the buying process of the car, after paperwork was filled out and a credit application was submitted we were under the impression the car was ours. Things were done behind closed doors by the sales team instead of including us, we were left wondering ... When we weren't happy with a monthly payment we were under the impression they were working with us on price rather than having the terms extended in turn lowering the payment. We were told there was a few bugs they were going to look into to make the best deal for us. After being told it would have to go under my fiances name I was degradingly told my credit would "destroy the deal". At this point I started questioning the negetive intentions of the manager. We were told multiple times the car was ours and to drive it home, they put a temp plate on and gave us a temp registration as well and let us drive our "newly purchased" car home. We didn't hear much from them the first few days after and were forced to arrive there if we wanted questions answered. They said it was being processed as approved with the trade in of my car which I was given less than rough trade in value for. My car sat out back in their lot while I continued to pay for it because it was never truly being paid off. We drove the car for over a week thinking it was ours. Little did we know nothing had been approved and my fiances credit had been pulled by 15 different banks unauthorized by us (of which we have proof) hoping one would work because she had a very high credit score. Along with false information, constant lies, and being mislead, the manager at Team Nissan was the rudest most unprofessional person we have every dealt with in our lives. When we finally received the call saying the deal wasn't going to work we were asked to bring the vehicle back and were extremely disappointed in the entire process at team nissan.I walked into the building and was being stared at by everyone like I was the one did something wrong. After walking in once again I was rudely apprhended by the same manager asking for the key to the BMW within the first 5 seconds I entered. There was no appology at all for what they had just put us through. We were taking out a loan for over $60K and it was being treated as of though we were buying a $500 car. We are truly dissapointed we gave team Nissan a chance seeing how we normally go to another local dealership. My fiancé was treated very poor and actually got to the point of tears while inside the building, the women up front comforted her and were truly the only genuine people in that entire building. When I drove back to return the vehicle I was treated like a nobody because at this point they knew they lost a $60K sale. I was told " this is the first time this has ever happened" by our salesman *****. We "purchased" the vehicle on Sept 30th. It is now the 9th and I returned the vehicle this morning. We still have to go back in the morning to finalise the return. It has been nothing but a hassle and was mannered in a very unprofessional way. I will be trying to get a hold of the owners of this location to let them know how we were treated.
My fiances credit was pulled 15 times unauthorized. We were told it was going to be 1 of 2 banks being used. We took multiple days of work off to make this process work and ended up returning the vehicle over a week later after it being approved.
Contact Name and Title: ***** ***** GM
Contact Phone: XXXXXXXXXX
Contact Email: *****@teamnissannh.com
First and foremost, if the shopper feels as though they were treated without respect, I'd like to offer my sincerest apology. We never want anybody to feel that way, we value everybody that walks through our doors, regardless of whether they end up purchasing from us or not.
They were told the night they took the car home, around 10pm on Tuesday Sept 30, that is was not approved but that we felt confident that we would get an approval. They asked to take the car home. We called them every day, even Sunday, to keep them apprised of what was happening. After getting a bank to approve it on Monday, we called to explain that we had an approval but it was for 75 months, not the original 84 month term that they had chosen; all other terms had remained the same. They did not want to keep the car, so we asked that they bring it back to us that day. They could not bring it back until the next day, Tuesday, which we agreed to.
We only pulled their credit once, but did submit the credit to various lenders in an effort to get the desired bank approval that they requested. Within a 30 day period, there is no greater impact to a credit score by additional credit pulls, the first credit pull in a calender month is what is registered as a "hard pull" which has the nominal impact on one's credit score. The credit application even has a section that can be filled in if our shoppers/customers would like to limit their credit pulls to a specific bank/banks.