Business ProfileforAutoFair Volkswagen of Nashua

I bought a car from this dealer in late November and purchased the extended warranty through AUL. I was told this warranty was easy to cancel at any time. I called the dealer MULTIPLE times from 12/20-1/2 to speak to the finance department about cancelling the warranty. I kept getting told that no one was there. I finally went in to the dealership to get some answers and help on cancelling the warranty to be told that no one was there to help. They had me sign a paper to cancel the warranty and that finance would handle it when they came in. I got WRITTEN CONFIRMATION on 1/2/24 that the warranty had been cancelled and that it should reflect in my account in 6-8 weeks. I messaged the dealership on 2/20 (7 wks later) to get an update since I have not seen the payment reflect in my loan. I was then told that it never got submitted and that I had to fill out a form. After I told them I already filled out the form, I was told they could not find it. I re-signed the form and sent it back and have not heard from them since. Why would they tell me that the warranty was sent for cancellation when it wasn't? And now I am getting no answers and no help on the status of the cancellation. They told me they would cut me a check for $35, which does not make up for the frustrations I have dealt with as a consumer from this business. They lied and now will not respond to my messages. If I never checked in on the status of the cancellation, they would have gotten away with not doing it at all. As of today, they still have not sent the cancellation to the company for cancellation after NUMEROUS requests for it to be done.