Brought vehicle to service at Honda for repair, came back a week later to pick it up and there were 100+ miles on the car and interior was left dirty
On Saturday April 18th 2015, I came to Honda AutoFair Manchester to drop off my 2012 Honda Accord, which I had purchased from there. I had a complaint regarding unusual noise deriving from one of the tires. Beforehand I had taken pictures of the odometer for my personal records. I informed the receptionists that were present that I would not be available to pick the vehicle up during the week, reason being that I had no means of transportation. They said it was fine. I called the service department on Wednesday April 22, 2015 to ask if the vehicle was ready, the receptionists said it was complete and ready for pickup. I asked if it was alright to retrieve it on Saturday April 25, 2015 and asked if the car was safe. The receptionist said that it was fine and the car would be safe. On Saturday April 25, 2015, my son and I drove from Nashua,NH to Manchester,NH to pick the car up. I received the receipt for the work that was done along with the keys. I went to the car, and when I opened the door I found that the car was not in the condition that we had left it. The car was dirty, had cigarette ashes and candy wrappers on the ground and all over the leather seats, and there was sand and dirt in the trunk. Also the registration and insurance card were not in the car. The odometer read 29,005 miles. I dropped off the car at 28,887 miles. Someone had driven the car about 100 miles. I talked to the receptionist and he wasn't able to explain what had happened. So I asked to speak with the service manager. I explained the situation, his response was that his mechanics do not smoke and the receptionists do not smoke either. He wasn't able to explain anything and had no idea what had happened. He didn't say a word that would be helpful to us in the situation. I mentioned that the registration was missing and the service manager just said that it was ok to drive without a registration but did not elaborate on the subject and was not helpful at all during the entire time I was there. Nobody in my family smokes. The service manager offered to clean the car and fill up the gas tank. No one gave us any answers to what happened. Also, the noise that we were complaining about is still present. My son talked with the Customer Service at AutoFair Honda named Austin Rush on Thursday April 30, 2015, and he said he would investigate the situation to find out if his employees were responsible, and look at the security cameras and inform us on Monday May 4, 2015. Since we do not have an answer from Honda and our registration being lost, we do not feel safe because the registration has our address information.
While purchasing the car, I also bought a Platinum Membership for $423.00 for 3 years which expires on 3/21/2018. I would like a refund for this plan because after this situation I do not want to bring my car to AutoFair Honda again.
****** **** spoke with Mr. ******'s son yesterday to update him on the current status of our investigation. AutoFair Honda is working with the Manchester Police Department to resolve this matter and will continue to update the ********
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received information about the investigation that is on going with the Manchester Police Department and Austin Rush has kept me updated. I been informed that an unknown person has broken into my vehicle and drove off of the parking lot of Honda and brought the vehicle back later that night. The police has started an investigation on this situation. I am upset with the dealership because on the day I went to pick my car up no one was able to help and the service manager didn't say anything and tried to pin the situation on me. I do not wish to take my vehicle to AutoFair Honda in the future after this situation and I wish to be informed about the investigation as it goes on. Also, we did not receive any response about our request to cancel and get refunded for the Premium Membership that we purchased.
Final Business Response
***** *******, GM of AutoFair Honda, has spoken with Mr. ****** and this matter has been resolved.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)