Charged us for a tow they did not complete due to their faulty equipment, tried to double charge us to complete the actual tow
Most horrid place to ever try to deal with.. called for a tow, sent a truck to tow our unit and the truck showed up, they put my unit on back and then left, they were stopped by local authorities minutes later for no brake lights, no safety chains or tie downs what so ever. rec'd call saying they only made it half mile before being stopped and were told they could not tow anymore with this truck until fit for the road, told us they would not let us take our unit back unless we still paid them for the tow even thought they did not tow it for us and they refused to drop our unit.. told us if they had to send another truck out to "do the tow properly" we would need to pay a second tow fee????? ARE YOU KIDDING ME????????????? BY FAR THE WORST CROOKS EVER!!! PAID FOR A TOW THAT NEVER HAPPENED DUE TO THEIR FAULTY EQUIPMENT, we want our 125.00 back for this service we paid for that was not provided. We attempted to speak to the owner *** who hid behind his very young daughter and would not take the call, instead he dictated to her over the phone what to say, I asked for the wife who was the one I initially talked to for the tow and she refused to take the call also. Was told pay or we will impound the unit. This is ILLEGAL and UNFAIR business practice!! Lets not even get into the ethical standpoint.
I would like the 125.00 we paid out for the tow that never happened
We did not have faulty equipment. We have done business with **** for years. He runs a towing company as well. He should understand that we do not show up on scene and not get paid. We have always been more than fair with him, charging him next to nothing on tows that he could be doing himself, but he would rather pay us cheap money and turn around and make a lot more on each tow for basically doing nothing. I am not sure who he is referring to, *** is not married and his Daughter is a grown woman who owns her own business. No clue who he thinks he spoke with. Our trucks are new and up to date. the issue was with tag lights, not defective equipment. He chose to send his own truck to pick it up and my driver sat and waited with his employee for him to arrive. Our time is money, just like his time. And I am glad that he admitted to ILLEGALLY recording a telephone call, I would love to hear that conversation so I could let our attorney know that he illegally recorded our call. You are required to let the person know you are recording the call prior to the conversation. Not many in this city will even do business with him. We are not refunding his money.
(The consumer indicated he/she DID NOT accept the response from the business.)
You Ms are a straight out LIAR! Look at your reviews online and you will clearly see where the lying is coming from. No one once ever said anything about recorded calls or anything even remotely close to that. Its just like you nasty people to make up lies when confronted with your numerous short comings. Charge me next to nothing? You charge the highest in the area for a tow plain and simple and you can down play that all you will. What you did was unconscionable and morally unethical but you already know that. Your truck WAS UNFIT FOR THE ROAD, we have also obtained the info from the Nashua Police dept in regard to the stop and why they truck was disallowed to move another inch towing a vehicle. It was DEFECTIVE EQUIPMENT ALL DAY LONG, worse part about it is you admit straight out that I have done much business with you, WHY WOULD YOU TREAT A LONGTIME PAYING CUSTOMER LIKE THAT?? Exactly my point, I paid for a service I DID NOT RECEIVE and you held my vehicle HOSTAGE until I paid you to drop it. That is EXTORTION! LOOK UP THE WORD. Showing up to a scene does not qualify you to play Gambini and take what you want from people by way of threats and shady business practices. YOU HAD NO RIGHT TO CHARGE US FOR A TOW YOU DID NOT DO!!! Nor did you have any right to yell at us, treat us poorly on the phone and ignore calls. You people ought to be ashamed but you would have to have souls to be ashamed. End result, you lost yet another customer, wouldn't do that too many more times as you don't have very many left.
Final Business Response
I am sorry, but I am not going to go back and forth with ****. Online reviews are always bad when you tow someone that is illegally parked and they do not want to be towed. That is where bad reviews come from. Extortion?? Please! I even offered to send another truck down for you. Not having tag lights is not defective equipment. I am sorry that you do not have enough of your own tow trucks so that you can do your own towing instead of subletting it constantly. I have talked to several companies that say the same things about you. It is just sad that some stoop to this level to try and cause trouble for other companies. Losing customers? We have several customers that we have had relationships with for years. *** has been is business for "40" YEARS ****! How many towing companies in the area can say that!? Clearly you are just trying to start problems with another company. I am sorry that this is the way you do business.