BBB Business Review

BBB Accredited Business since 01/13/2013

Gill's Appliance Repair LLC.

(603) 622-2555View Additional Phone Numbers45 Webster Street, HudsonNH 03051

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Description

This company offers full service appliance repair for major commercial and residential appliances as well as residential heating and air conditioning.

BBB Accreditation

A BBB Accredited Business since 01/13/2013

BBB has determined that Gill's Appliance Repair LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Gill's Appliance Repair LLC.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on Gill's Appliance Repair LLC.

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/29/2013Problems with Product / Service | Read Complaint Details
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Complaint
Made 2 service calls at the end of 2012 to fix refrgerator. Three months later,same problem ... and no refrigeration because Gil's hasn,t responded to my numerous phone calls and messages over the past week.

I have no way to refrigerate food or medicine I take, and a lack of response knowing it is a warranty issue is my guess as to why I'm not getting ANY response.

Desired Settlement
I have had to schedule another appliance repair company to come in and look at the refrigerator, which I'm sure it is the replacement that Gil's charged me to fix at the end of 2012.

Five calls and three unanswered messages put me in this position.

Business' Initial Response
*********** with BBB spoke to ****** at the business, he said his business offers a 45 day warranty guaranteed only on the service/repair provided to the customer. In this instant, Mr. ******'s defrost timer was replaced.

The company is willing to reimburse Mr. ****** for repairs done by the other appliance repair company if the consumer can provide an invoice which indicates that the Defrost Timer was replaced or repaired.

Industry Comparison| Chart

Appliances - Major - Service & Repair

Additional Information

top
BBB file opened: 06/09/2009Business started: 12/08/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Fire Safety
33 Hazen Drive
Concord, NH 03305
(603) 223-4289
http://www.nh.gov/safety/divisions/firesafety/

BBB records show a license number of GFE0803945 for this company, issued by Division of Fire Safety. Their web address is http://www.nh.gov/safety/divisions/firesafety/. The expiration date of this license is 11/30/2016. NH Gas Fitters for Gill Rodrigue.

Type: Gas Fitter

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Gill Rodrigue (Owner)
Number of Employees

5

Business Category

Appliances - Major - Service & Repair

Products & Services

In home appliance, Heating and Air conditioning service or repair.
45 Day service and labor guarantee.
160 day parts warranty.

Hours of Operation
Mon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PMSat: 09:00 AM to 01:00 PMSun: Closed
Refund and Exchange Policy

No returns on Electronic or Electrical parts. All other parts may be returned if unopened may be subject to 30% restocking fee.

Service Area

This company services most of southern New Hampshire.


Customer Review Rating plus BBB Rating Summary

Gill's Appliance Repair LLC. has received 5.00 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Gill's Appliance Repair LLC.

45 Webster Street

Hudson, NH 03051

To | From

LocationsX

1 Locations

  • 45 Webster Street 

    Hudson, NH 03051(603) 397-2595
    (603) 622-2555

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Gill's Appliance Repair LLC. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (603) 397-2595
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on April 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business.

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Industry Tips for Appliances - Major - Service & Repair

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.