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In Concord, NH

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Consumer Complaints

BBB Accredited Business since 01/13/2013

Gill's Appliance Repair

Phone: (603) 622-2555

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
03/29/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Failure to respond to phone calls or written requests for assistance or support

Complaint: Made 2 service calls at the end of 2012 to fix refrgerator. Three months later,same problem ... and no refrigeration because Gil's hasn,t responded to my numerous phone calls and messages over the past week.

I have no way to refrigerate food or medicine I take, and a lack of response knowing it is a warranty issue is my guess as to why I'm not getting ANY response.

Business' Initial Response
*********** with BBB spoke to ****** at the business, he said his business offers a 45 day warranty guaranteed only on the service/repair provided to the customer. In this instant, Mr. ******'s defrost timer was replaced.

The company is willing to reimburse Mr. ****** for repairs done by the other appliance repair company if the consumer can provide an invoice which indicates that the Defrost Timer was replaced or repaired.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/18/2012Problems with Product / Service
02/02/2012Problems with Product / Service

Industry Comparison| Chart

Appliances - Major - Service & Repair


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