BBB Logo

Better Business Bureau ®
Start With Trust®
In Concord, NH

BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 01/13/2013

Gill's Appliance Repair

Phone: (603) 622-2555

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
03/29/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to respond to phone calls or written requests for assistance or support

Complaint: Made 2 service calls at the end of 2012 to fix refrgerator. Three months later,same problem ... and no refrigeration because Gil's hasn,t responded to my numerous phone calls and messages over the past week.

I have no way to refrigerate food or medicine I take, and a lack of response knowing it is a warranty issue is my guess as to why I'm not getting ANY response.

Business' Initial Response
*********** with BBB spoke to ****** at the business, he said his business offers a 45 day warranty guaranteed only on the service/repair provided to the customer. In this instant, Mr. ******'s defrost timer was replaced.

The company is willing to reimburse Mr. ****** for repairs done by the other appliance repair company if the consumer can provide an invoice which indicates that the Defrost Timer was replaced or repaired.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/18/2012Problems with Product / Service
02/02/2012Problems with Product / Service

Industry Comparison| Chart

Appliances - Major - Service & Repair

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.