BBB Business Review

BBB Accredited Business since 04/02/2002

Baron's Major Brands Appliances

(603) 893-9131View Additional Phone Numbers344 South Broadway, Route 28, SalemNH 03079

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BBB Accreditation

A BBB Accredited Business since 04/02/2002

BBB has determined that Baron's Major Brands Appliances meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Baron's Major Brands Appliances' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Baron's Major Brands Appliances

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
02/09/2015Problems with Product / Service | Read Complaint Details

product that was purchased under one year warranty broke and has been serviced at least 4 times still does not work and dealer is avoiding replacement
Products purchased 10/15/13 delivered 11/8/2013 with one year warranty. Warranty was from 11/8/2013 to 11/8/2014. Model # FAFW3801LW Frigidaire Affinity front load washer purchase price $539.00 and model #FAQG700LW Frigidaire Affinity ft. gas dryer purchase price $699.00. Sales order # XXXXXXX. Cust. # XXXXXXX. Salesperson ***** ******** On Oct 24, 2014 a service called was placed for the washer not running a full spin cycle, and when starting the water fills up a little bit but not enough and the dryer was not drying properly and takes at least 3 cycles to dry towels. Repair man came out on 10/24/2014. On 11/6/201 the motor, motor control and door lock asm. was replaced on washer. On 12/8/2014 repair man came out because some water goes in but then the unit shuts down and won't finish cycle and more parts were ordered. On 12/23/2014 repairman replaced drain pump, PCB, and door lock Asm. Repair man said that he replaced all the parts that he could possibly replace. He then placed one towel in washer and the washer began to fill and agitate. The repair man left just after agitation began and did not wait for the cycle to complete. Shortly after agitation began the washer stopped working but the repair man had already left. Water remained in washer and had to be bailed out by customer. A call was placed to Baron's Major Brand Appliances complaining of all the failed attempts to fix the washer and for a request to replace the washer but the service manager was on vacation and I was told that no one else there could help and that *****, the service manager, would call back on 12/29/2014. Dec. 29th came and went without a call from the repair manager. I called to speak to ***** on Dec. 30th and was told by a women that he was not there and that she didn't know if he would be in or not that day and that he was too busy on Monday to call us and that she told him about the situation and that he was going to look into it.I called to speak to ***** again today, Dec. 31, 2014 and was told that he had stepped out for a quick errand. We feel very unhappy and abandoned by *****'s Major Brands Appliances and feel that they are just avoiding the situation and hoping that we will get fed up and go away.

Desired Settlement
At this point after all the time and failed attempts to repair the machine and all the frustration caused by those failed attempts I think the best thing to do to settle this matter is to receive a complete refund and to send the washer back.

Business Response
Baron's had another man from their repair service come out again a couple of weeks ago and he replaced another part. The washer does seem to be working...The repairman did say to wait a week or so to see how it runs and that he was going to talk to ***** at Baron's about getting in contacted with Fridgidaire about getting an extended warranty but I have not received any communication from them as of today.

Industry Comparison| Chart

Appliances-Major-Parts & Supplies

Additional Information

BBB file opened: 08/06/1990Business started: 01/01/1947
Type of Entity


Incorporated: November 1983, NH

Contact Information
Principal: Dave Souter (Operations Manager)Customer Contact: Rob Williams (Store Manager) Michael Baron (General Manager) Raymond Baron (Treasurer) Donald Baron (President)
Number of Employees


Business Category

Appliances-Major-Parts & Supplies

Alternate Business Names
Baron's Major Brands, LLC

Map & Directions

Map & Directions

Address for Baron's Major Brands Appliances

344 South Broadway

Salem, NH 03079

To | From


1 Locations

  • 344 South Broadway
    Route 28 

    Salem, NH 03079

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Baron's Major Brands Appliances is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 893-1026

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on April 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business.


Industry Tips for Appliances-Major-Parts & Supplies


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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