Complaint . I went through the ordering process, checked off local delivery and now I'm getting calls telling me it is going to cost me more. I went through the ordering process, checked off local delivery and even put instructions in the box and was charged a final price. Now I'm getting calls telling me it is going to cost me more to get it delivered because the web site cart didn't add it in. Something is wrong here and I would expect Baron's to honor this sale as detailed below. Both **** and *** said they know there is a glitch and that baron's web site made a mistake but that it's still my problem to pay the extra. How can this be all MY problem when I did everything right?
Desired Settlement fix the web site and make the minimum amouunt required for delivery a static item on the site, not just a small note on one slide in a rapidly moving slide show.
Business Response Contact Name and Title: **** *****, **** Contact Phone: XXX-XXX-XXXX Contact Email: ****@baronsmajorbrands.com Barons Major Brands' takes great pride in offering genuine values to our clients, both in store and on the WEB. Our website is managed by Retailer Web Services and complies with all fair trade practices. Although we have no purchasing history at *****'s for this consumer (using his name, phone, and address for lookup), a consumer did contact our store on or about 12/19/13 to complain about our website and how it calculated delivery charges. The store representative responded immediately to our website management company to alert them to the possibility that there may be an error on the website. While I'm unable to test our website from a previous date, i can say that at this time there are no errors in the calculation of shipping costs on our website. All websites require users to authenticate and navigate through steps to finalize a transaction, and ours is no different.
Thank you, Mr *****, for taking the time to notify us of your concern. I hope we can conduct business together in the future.
Complaint When I bought a washer and drier, I paid for disposal of the old appliances; now they want another $50 to dispose of old drier. I asked for a specific date for delivery so that the new appliances would be there when the required plumber and electrician arrived the next day. I was told that the delivery people could not disconnect the old gas drier so they left it. After my plumber disconnected it and installed new appliances, I called to ask for removal of old drier. First, I was told there was a timing problem since I would be out of town for a bit, but on my return, I called and was told I had to pay another $50 for them to dispose of drier.
Desired Settlement Removal and disposal of old drier without additional charge.
Business Response Contact Name and Title: **** *****, **** Contact Phone: XXXXXXXXXX Contact Email: ****@baronsmajorbrands.com Barons takes great pride in satisfying our customers. Ms ***** purchased a new washer and gas dryer, Barons delivered it as promised, but it did not fit the space to her satisfaction. Barons returned both items, and Ms. ***** made a different selection that would fit her needs better. Barons delivered it as promised. The original gas dryer was not disconnected from the gas prior to the arrival of the *****'s delivery team, as removals are always performed during the same visit as the new delivery. Barons will return to pick up the old dryer on Thursday 1/16/14 and this has been communicated via phone to Ms *****.
Final Consumer Response The drier was just removed. Thanks to BBB. Your help was invaluable. Other than the rudeness of the Baron's employee who called me, I am pleased with the result.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Concord, NH. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Baron's Major Brands Appliances is in this range.
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