Educational Consumer Tips

Refunds and Exchanges

Author: Better Business Bureau

The following comments provide general information for consumers and do not necessarliy reflect the practices or record of any particular company.

It is up to each retail store to set its own policy with regard to refunds and exchanges. There is no legal requirement for a store to give you back your money after a purchase. Even if the merchandise is defective, the merchant may choose to give you another item or a credit.

(Many stores or localities have regulations regarding the posting of whatever the store policy is; for instance, that the policy must be on the merchandise tag, on the sales receipt, or on a sign by the cash register).

The Bureau has available upon request a brochure entitled "Refunds, Exchanges and Returns-A Customer Service".