BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers cable television, telephone and modem service.
A BBB Accredited Business since
BBB has determined that WOW-Wide Open West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for WOW-Wide Open West include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||23|
Type of Entity
Business ManagementMr. Dave Troxel, VP/GM-CVA Mrs. Crystal Valero, System Manager
Television - Cable, CATV & Satellite Telephone Equipment & Systems Dealers Internet Services Internet Services Telephone Communications Telephone Communications
Products & Services
WOW-Wide Open West offers the following product(s): Cable, Telephone, & Internet Services for Residential & Business Customers