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BBB Accredited Business since

WOW-Wide Open West

Phone: (706) 221-1000 Fax: (706) 221-1050 3371 Skyway Dr Ste 130, Auburn, AL 36830 http://www.wowway.com

Click for BBB Rating on WOW-Wide Open West

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that WOW-Wide Open West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for WOW-Wide Open West. BBB of Denver / Boulder Colorado has the full report as that BBB handles all complaints for WOW-Wide Open West.

Additional Information

BBB file opened: January 07, 2013 Business started: 05/17/1995 in GA Business incorporated 10/14/1997 in GA
Type of Entity


Business Management
Mr. Dave Troxel, VP/Gen Mgr-CVA Ms. Crystal Valero, Asst. Gen. Mgr.
Contact Information
Principal: Mr. Dave Troxel, VP/Gen Mgr-CVA
Principal: Ms. Crystal Valero, Asst. Gen. Mgr.
Business Category

Television - Cable, CATV & Satellite Internet-Based Telephone Service Cable TV, Internet & Telephone Installation Service Telephone Equipment & Systems Dealers Internet Services Internet Services Telephone Communications

Products & Services

WOW-Wide Open West sells the following brand(s): WOW

WOW-Wide Open West offers the following product(s): This company offers Cable Television, Internet, and Phone Services.

Alternate Business Names
WOW! Wow-Auburn
Industry Tips
Internet Service Provider

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.