BBB Business Review
This Business is not BBB accredited
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On 4/24/2014 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for RollerSkateNation.com, LLC include:
- 26 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for RollerSkateNation.com, LLC include:
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||26|
Additional Complaint Information
BBB Files indicate that this business has a pattern of complaints concerning deliveries of orders and customer service. Consumers complain that they do not receive correct orders and have difficulties reaching customer service to correct the delivery problems.
On 3/2014 the BBB sent the first letter in regards to the Pattern of Complaint to the business. The BBB received no response. On 4/2/14 the BBB sent the company a "Pending Suspension Notification" due to lack of response to the BBB for a pending complaint. On 4/9/2014 the BBB sent company 2nd letter of Pattern of Complaint. We received a response via email from owner stating that the business will try to correct the issues. However, at that point complaint volume reached a number that caused the business' rating to go below accreditation standards. Therefore, on 4/14/14 a Letter of Suspension of Accreditation was mailed to business and on 4/15/14 accreditation was revoked.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Adam Lean, President
Sporting Goods - Retail Internet Shopping
Products & Services
RollerSkateNation.com, LLC offers the following product(s): Rollerskates