BBB Logo

Better Business Bureau ®
Start With Trust®
In East AL, West & Southwest GA

BBB Business Review

This Business is not BBB accredited

RollerSkateNation.com, LLC

Additional Locations

Phone: (706) 247-7482 View Additional Phone Numbers 3175 Williams Rd Ste C, Columbus, GA 31909 http://www.rollerskatenation.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

On 4/24/2014 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for RollerSkateNation.com, LLC include:

  • 26 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for RollerSkateNation.com, LLC include:

  • Response to 26 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 26

Additional Complaint Information

BBB Files indicate that this business has a pattern of complaints concerning deliveries of orders and customer service. Consumers complain that they do not receive correct orders and have difficulties reaching customer service to correct the delivery problems.
On 3/2014 the BBB sent the  first letter in regards to the Pattern of Complaint to the business.  The BBB received no response. On 4/2/14 the BBB sent the company a "Pending Suspension Notification" due to lack of response to the BBB for a pending complaint. On 4/9/2014 the BBB sent company 2nd letter of Pattern of Complaint. We received a response via email from owner stating that the business will try to correct the issues. However, at that point complaint volume reached a number that caused the business' rating to go below accreditation standards. Therefore, on 4/14/14 a Letter of Suspension of Accreditation was mailed to business and on 4/15/14 accreditation was revoked.


Additional Information

top
BBB file opened: September 26, 2012 Business started: 06/09/2008 in GA Business started locally: 06/09/2008 Business incorporated: 06/09/2008 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Adam Lean, President
Contact Information
Principal: Mr. Adam Lean, President
Business Category

Sporting Goods - Retail Internet Shopping

Products & Services

RollerSkateNation.com, LLC offers the following product(s): Rollerskates

Industry Tips
Online Purchases-Returning Merchandise Shopping Safely from Home Unordered Merchandise
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations