BBB Business Review

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This business is not BBB accredited.

The Nursery at Ty Ty, LLC

Additional Locations

Phone: (888) 758-2252 Fax: (229) 388-8108 4723 US Highway 82 W, Ty Ty, GA 31795

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Nursery at Ty Ty, LLC include:

  • 106 complaint(s) filed against business

Factors that raised the rating for The Nursery at Ty Ty, LLC include:

  • Length of time business has been operating
  • Response to 106 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

106 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 1
Delivery Issues 8
Guarantee/Warranty Issues 14
Problems with Product/Service 70
Total Closed Complaints 106

Additional Complaint Information

BBB records indicate a pattern of complaints related to Product Issues or Refund/Exchange Issues. Customers describe problems with plant life and having problems with Refunds or Exchanges.  The BBB has been in contact with the company in this regard and the company responds by directing customers to their clearly stated and posted policies on Refunds. The policy indicates that they Do Not offer refunds, but do offer replacement plants when instructions are followed in regards to the company's return policy.  The company also explains  that they supply significant product education information to their customers in regards to plant care, proper installation, and best plant life expectancy dependant on geographic zones.  

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Nursery at Ty Ty, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 15, 2003 Business started: 01/01/1978 in GA Business started locally: 01/01/1978 Business incorporated 04/29/2010 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Patrick Malcolm Jr., Owner Mr. Ryan Phillips, Manager
Contact Information
Principal: Mr. Patrick Malcolm Jr., Owner
Customer Contact: Mr. Ryan Phillips, Manager
Business Category

Seeds & Bulbs - Retail Mail Order & Catalog Shopping

Industry Tips
Placing an Order by Mail Refunds and Exchanges Unordered Merchandise

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.