BBB Business Review
This Business is not BBB accredited
The Nursery at Ty TyAdditional Locations
Phone: (888) 758-2252 Fax: (229) 388-8108 4723 US Highway 82 W, Ty Ty, GA 31795
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The Nursery at Ty Ty include:
- 131 complaints filed against business
Factors that raised the rating for The Nursery at Ty Ty include:
- Length of time business has been operating.
- Response to 131 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||91|
|Total Closed Complaints||131|
Additional Complaint Information
BBB records indicate a pattern of complaints related to Product Issues or Refund/Exchange Issues. Customers describe problems with plant life and having problems with Refunds or Exchanges. The BBB has been in contact with the company in this regard and the company responds by directing customers to their clearly stated and posted policies on Refunds. The policy indicates that they Do Not offer refunds, but do offer replacement plants when instructions are followed in regards to the company's return policy. The company also explains that they supply significant product education information to their customers in regards to plant care, proper installation, and best plant life expectancy dependant on geographic zones.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Patrick Malcolm Jr., Owner Mr. Ryan Phillips, Manager
Seeds & Bulbs - Retail Mail Order & Catalog Shopping