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East AL, West & Southwest GA

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This Business is not BBB accredited

The Nursery at Ty Ty

Additional Locations

Phone: (888) 758-2252 Fax: (229) 388-8108 4723 US Highway 82 W, Ty Ty, GA 31795

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Nursery at Ty Ty include:

  • 131 complaints filed against business

Factors that raised the rating for The Nursery at Ty Ty include:

  • Length of time business has been operating.
  • Response to 131 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 2
Delivery Issues 9
Guarantee/Warranty Issues 16
Problems with Product/Service 91
Total Closed Complaints 131

Additional Complaint Information

BBB records indicate a pattern of complaints related to Product Issues or Refund/Exchange Issues. Customers describe problems with plant life and having problems with Refunds or Exchanges.  The BBB has been in contact with the company in this regard and the company responds by directing customers to their clearly stated and posted policies on Refunds. The policy indicates that they Do Not offer refunds, but do offer replacement plants when instructions are followed in regards to the company's return policy.  The company also explains  that they supply significant product education information to their customers in regards to plant care, proper installation, and best plant life expectancy dependant on geographic zones.  

Additional Information

BBB file opened: April 15, 2003 Business started: 01/01/1978 in GA Business started locally: 01/01/1978 Business incorporated: 04/29/2010 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Patrick Malcolm Jr., Owner Mr. Ryan Phillips, Manager
Contact Information
Principal: Mr. Patrick Malcolm Jr., Owner
Customer Contact: Mr. Ryan Phillips, Manager
Business Category

Seeds & Bulbs - Retail Mail Order & Catalog Shopping

Alternate Business Names
The Nursery The Nursery at Ty Ty, LLC Ty Ty Nursery
Industry Tips
Placing an Order by Mail Refunds and Exchanges Unordered Merchandise

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Industry Tips


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