BBB Business Review

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BBB Accredited Business since

Hampton Inn Columbus Airport

Phone: (706) 576-5303 Fax: (706) 596-8076 5585 Whitesville Rd, Columbus, GA 31904 http://www.columbusairportga.hamptoninn.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hampton Inn Columbus Airport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hampton Inn Columbus Airport include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hampton Inn Columbus Airport
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 08, 1986 Business started: 09/27/1986 in GA Business started locally: 09/27/1986 Business incorporated 09/27/1986 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Pelkey, GM
Contact Information
Principal: Mr. Kevin Pelkey, GM
Business Category

Motels Hotels

Products & Services

Hampton Inn Columbus Airport offers the following product(s): Lodging

Method(s) of Payment
The hotel accepts all major credit cards (Visa, MasterCard, American Express, Discover, Diners Club, and JCB), money orders, travelers checks, certified bank checks and cash.  The hotel does not accept checks upon arrival but will take them as an advance deposit if received 14 days or more prior to date of arrival.   
Refund and Exchange Policy
Reservation must be cancelled by 6 p.m. day of arrival local hotel time.  Special cancellation policies do apply do group blocks and special event dates.  
Alternate Business Names
Hampton Inn-Airport, Columbus, GA W2007 Equity Inns Realty, LLC
BBB Program Participation

Military Marketplace
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program.  The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families. 

Industry Tips
Hotel/Motel Rates-Getting the Best Deal
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.