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BBB Accredited Business since

Char-Broil

Additional Locations

Phone: (866) 239-6777 1442 Belfast Ave, Columbus, GA 31904 http://www.charbroil.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company markets and distributes a complete line of gas, charcoal, and electric grills, grill parts and accessories and outdoor fireplaces.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Char-Broil meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Char-Broil include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 59 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 13
Problems with Product/Service 40
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Char-Broil
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 10, 1987 Business started: 01/01/1948 in GA Business started locally: 01/01/1948 Business incorporated 01/01/1948 in GA
Type of Entity

Corporation

Business Management
Ms. Christine Robbins, CEO
Contact Information
Principal: Ms. Christine Robbins, CEO
Business Category

Manufacturers & Producers Barbecue Equipment & Supplies Fireplace Equipment - Retail Fireplaces Internet Shopping Product Sales - General

Products & Services

Char-Broil sells the following brand(s): Char-Broil

Char-Broil offers the following product(s): Infrared, gas, charcoal portable & electric outdoor barbecue grills, smokers, fryers & outdoor fireplaces, along with parts & accessories

Industry Tips
Online Purchases-Returning Merchandise Shopping Safely from Home Unordered Merchandise
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.