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This company markets and distributes a complete line of gas, charcoal, and electric grills, grill parts and accessories and outdoor fireplaces.
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A BBB Accredited Business since
BBB has determined that Char-Broil meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Char-Broil include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 57 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||38|
|Total Closed Complaints||57|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Christine Robbins, CEO
Manufacturers & Producers Barbecue Equipment & Supplies Fireplace Equipment - Retail Fireplaces Internet Shopping Product Sales - General
Products & Services
Char-Broil sells the following brand(s): Char-Broil
Char-Broil offers the following product(s): Infrared, gas, charcoal portable & electric outdoor barbecue grills, smokers, fryers & outdoor fireplaces, along with parts & accessories