BBB Business Review
BBB Accredited Business since
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This company markets and distributes a complete line of gas, charcoal, and electric grills, grill parts and accessories and outdoor fireplaces.
A BBB Accredited Business since
BBB has determined that Char-Broil meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Char-Broil include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 69 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||47|
|Total Closed Complaints||69|
Type of Entity
Business ManagementMr. Alan Shaw, President
Manufacturers & Producers Barbecue Equipment & Supplies Fireplace Equipment - Retail Fireplaces Internet Shopping Product Sales - General
Products & Services
Char-Broil sells the following brand(s): Charbroil
Char-Broil offers the following product(s): BBQ Grills, Smokers & Fryers, Infrared Grills, Grill Parts & Accessories, Sauces & Rubs