BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Aflac (Headquarters)

Find a Location

Phone: (706) 323-3431 Fax: (706) 660-7718 View Additional Phone Numbers 1932 Wynnton Rd, Columbus, GA 31999 http://www.aflac.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a supplemental line of insurance to include hospital indemnity, accident, short-term disability, long-term care, intensive care and a life plan.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aflac (Headquarters) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aflac (Headquarters) include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 497 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

497 complaints closed with BBB in last 3 years | 183 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 96
Delivery Issues 10
Guarantee/Warranty Issues 8
Problems with Product/Service 356
Total Closed Complaints 497

Additional Complaint Information

Aflac is headquartered in Columbus GA and is an international corporation with numerous afflilated independent sales offices and agents.  The company has requested that all complaints for Aflac and any offices and/or agents affiliated with the Aflac brand be centrally processed by the Better Business Bureau, Columbus GA. 

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Aflac (Headquarters)
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: March 03, 1956 Business started: 03/01/1955 in GA Business started locally: 03/01/1955 Business incorporated 03/01/1955 in GA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

INSURANCE COMMISSIONER-ALABAMA
135 SOUTH UNION STREET #181, MONTGOMERY AL 36130
http://www.aldoi.gov/
Phone Number: 334-269-3550

INSURANCE COMMISSIONER-GEORGIA
2 MARTIN L. KING JR. DRIVE, ATLANTA GA 30303
http://www.gainsurance.org/
Phone Number: Main phone: 404-656-2070 Toll Free 800-656-2298

Type of Entity

Corporation

Business Management
Mr. Daniel P. Amos, C.E.O.
Contact Information
Principal: Mr. Daniel P. Amos, C.E.O.
Business Category

Insurance Companies Insurance - Accident & Health Insurance - Health Insurance - Life Insurance - Dental Insurance - Disability Hospitalization, Medical & Surgical Plans

Products & Services

Aflac (Headquarters) sells the following brand(s): Aflac

Aflac (Headquarters) offers the following product(s): Policies: Accident, Cancer/Specified Disease, Dental, Hospital Confinement Indemity, Hospital Confinement Sickness Indemiity, Hospital Intensive Care, Juvenile Life, Whole Life, Term Life, Lump Sum Cancer, Lump Sum Critical Illness, Short Term Disability, Vision, Supplemental Insurance

Alternate Business Names
Aflac AFLAC American Family Life Assurance Co.
Industry Tips
Insurance
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.