BBB Business Review
BBB Accredited Business since
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This company offers a supplemental line of insurance to include hospital indemnity, accident, short-term disability, long-term care, intensive care and a life plan.
A BBB Accredited Business since
BBB has determined that Aflac (Headquarters) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aflac (Headquarters) include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 460 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||347|
|Total Closed Complaints||460|
Additional Complaint Information
Aflac is headquartered in Columbus GA and is an international corporation with numerous afflilated independent sales offices and agents. The company has requested that all complaints for Aflac and any offices and/or agents affiliated with the Aflac brand be centrally processed by the Better Business Bureau, Columbus GA.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
135 SOUTH UNION STREET #181, MONTGOMERY AL 36130
Phone Number: 334-269-3550
2 MARTIN L. KING JR. DRIVE, ATLANTA GA 30303
Phone Number: Main phone: 404-656-2070 Toll Free 800-656-2298
Type of Entity
Insurance Companies Insurance - Accident & Health Insurance - Health Insurance - Life Insurance - Dental Insurance - Disability Hospitalization, Medical & Surgical Plans
Products & Services
Aflac (Headquarters) sells the following brand(s): Aflac
Aflac (Headquarters) offers the following product(s): Policies: Accident, Cancer/Specified Disease, Dental, Hospital Confinement Indemity, Hospital Confinement Sickness Indemiity, Hospital Intensive Care, Juvenile Life, Whole Life, Term Life, Lump Sum Cancer, Lump Sum Critical Illness, Short Term Disability, Vision, Supplemental Insurance