BBB Business Review

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BBB Accredited Business since

Bi-City Heating & Cooling

Phone: (706) 322-0537 Fax: (706) 660-8795 2301 12th Avenue, Columbus, GA 31901

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This company offers Residential Heating & Air Conditioning, Sales & Service-Commercial Heating, Air Conditioning and Comercial Refrigeration, Sales and Service-Industrial Heating & Air Conditioning: Sales & Service. Also Geothermal Heating and Air Conditioning,Sales & Service, Commercial Ice Machine Sales and Repairs, Duct Cleaning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bi-City Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bi-City Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 30, 1994 Business started: 10/01/1993 in GA Business started locally: 10/01/1993 Business incorporated 10/01/1993 in GA
Type of Entity


Business Management
Mr. Jimmy Horne, General Manager Ms. Pamela S. Horne, President
Contact Information
Principal: Mr. Jimmy Horne, General Manager
Principal: Ms. Pamela S. Horne, President
Business Category

Heating & Air Conditioning Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating Contractors

Products & Services

Bi-City Heating & Cooling sells the following brand(s): Bohn, Bryant, Carrier, Chandler, Goodman, HeatCraft, Honeywell, Ice-O-Matic, Manitowac, Masterbilt, RUUD, Scotsman, Trane, White-Rogers

Bi-City Heating & Cooling offers the following product(s): Air Conditioners, Boilers, Chillers, Commercial Ice Machines, Condensing Units, Dehumidifiers, Fresh Air Ventilators, Gas Heaters (Furnaces), Heat & Air Contractors, Refrigeration, Heat Pumps, Humidifiers, Package Units, Power Attic Ventilators, Rooftop Units, Split Systems, Walkin Coolers, Walkin Freezers

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash, Check, Money Orders, Visa Card, Master Card, Discover Card, Financing available with approved credit.
Alternate Business Names
Bi-City Service Company, Inc.
Industry Tips
Heating & Air Conditioning Contractors

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.