BBB Logo

Better Business Bureau ®
Start With Trust®
East AL, West & Southwest GA

BBB Business Review

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Home Instead Senior Care is a community-based service that provides seniors with in-home care of a non-medical nature. These type services include, but are not limited to: companionship, transportation, medication reminders, light housekeeping, laundry, grocery shopping and other errands, respite care, meal preparation, and all personal care assistance (bathing, dressing, grooming, total care for the bed-bound). Our Caregivers are all trained, bonded and insured, having met our extremely high standard of employment (6 references, criminal and DMV backgrounds, drug testing - pre-employment and random).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Instead Senior Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Home Instead Senior Care include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

BBB file opened: March 20, 2013 Business started: 10/01/2006 in AL Business started locally: 10/01/2006 Business incorporated: 09/20/2006 in AL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Joan B. Lasseter, Managing Member Mrs. Bridget L Sager, Co-owner
Contact Information
Principal: Ms. Joan B. Lasseter, Managing Member
Principal: Mrs. Bridget L Sager, Co-owner
Business Category

Elderly/Senior Specialty Services

Products & Services

Home Instead Senior Care offers the following product(s): This in home senior care offers caregiving to alzheimers clients. They offer companionship, transportation, and light housekeeping.

Method(s) of Payment
While most of our clients are private pay, we also work with most Long Term Care Insurance companies and the VA. 
We accept most major credit cards and also, some of our clients prefer our ACH account debiting. 
Alternate Business Names
Jones Lasseter, LLC

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers