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Description

The BBB is experiencing a high volume of calls and inquiries for this company. Inquirer's are asking the BBB to define the method of Novation, used as a process of debt relief services. "Novation", the method used by this company is unknown to the Better Business Bureau. We have sought information from a number of different independent sources and have been unable, to fully understand the service as offered, at this time. In our efforts to assist both the company and consumers, we are including in this report information which was voluntarily provided to us by the company on January the 26th 2009. The information describes the process in it's "New Client Agreement", included below.

Section titled: "Rights and Responsibilities of Consultant" Consultant agrees to utilize his best efforts to undertake a process known as "Novation" on certain contractual obligations of the Client. This process is considered controversial and uncertain in many regards, and there can be absolutely no guarantees of a successful outcome. It is understood the purpose of this novation is to transfer responsibility for debts to CMS and to reduce the clients debt as much as possible without bankruptcy proceedings. It is understood that this process does not eliminate legal liability on the debt on the part of the debtor, but adds CMS as a party in interest to these claims as a matter of convenience so that CMS may undertake services on the client's behalf., and to establish potential defenses and challenges to credit card collection action.
It is further acknowledged by the client that no representations or warranties are made concerning the effect this process will have on the clients credit score, and that the credit score is likely to deteriorate from this process.  

As a function of the BBB's ongoing efforts to educate consumers in all industries, we will continue to research the method of "Novation" and make necessary adjustments to our information, when it becomes known to the bureau.   For General Information "Debt Relief" services you may wish to vist the FTC website at the following link.http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=c8490f02-ac55-46a5-876a-d1602da7c60f&art=4603

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Court Mediation Services include:

• 24 complaints filed against business
• Failure to respond to 20 complaints filed against business