BBB Business Review

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This company sells prepaid debit card services and does prepaid card processing for other debit card companies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that InComm Financial Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for InComm Financial Services, Inc. include:

  • 467 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 467 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

467 complaints closed with BBB in last 3 years | 194 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 32
Delivery Issues 15
Guarantee/Warranty Issues 5
Problems with Product/Service 405
Total Closed Complaints 467

Customer Reviews Summary Read customer reviews

9 Customer Reviews on InComm Financial Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: December 19, 1990 Business started: 01/01/1979 in GA Business started locally: 01/01/1979 Business incorporated 01/01/1979 in GA
Type of Entity


Business Management
Mr. R. B. Rolling, COO
Contact Information
Principal: Mr. R. B. Rolling, COO
Business Category

Credit Cards & Plans Telephone Pre-Paid Card Sales & Distribution Credit Card Processing Service Prepaid Debit/Credit Cards

Products & Services

InComm Financial Services, Inc. sells the following brand(s): Momentum, My Vanilla Mastercard, My Vanilla Visa, Paypal Upload Cash Card, Peoples Card Services, Vanilla Card, Vanilla Mastercard Gift Card, Vanilla Visa

InComm Financial Services, Inc. offers the following product(s): Pre-paid wireless telephone cards and prepaid gift cards including PayPal, Load Cash, etc.

Alternate Business Names
InComm Jackson Hewitt Preferred Card Services Mio Card Momentum My Vanilla Card Paypal Upload Cash Card Peoples Card Services Pre Solutions Vanilla Card Vanilla Mastercard Vanilla Visa
Industry Tips
Credit Card Offers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.