BBB Business Review

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BBB Accredited Business since

First Progress Card

View Additional Phone Numbers PO Box 84010, Columbus, GA 31908 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Progress Card meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First Progress Card include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 273 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

273 complaints closed with BBB in last 3 years | 89 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 107
Delivery Issues 14
Guarantee/Warranty Issues 1
Problems with Product/Service 147
Total Closed Complaints 273

Customer Reviews Summary Read customer reviews

14 Customer Reviews on First Progress Card
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 14

Additional Information

BBB file opened: March 26, 2012 Business started: 06/03/2010 in GA Business started locally: 12/01/2011 Business incorporated 12/01/2011 in GA
Type of Entity

Financial Institutions

Business Management
Mr. Timothy Clarke, CEO Mr. Todd Rosentover, CRO
Contact Information
Principal: Mr. Timothy Clarke, CEO
Principal: Mr. Todd Rosentover, CRO
Business Category

Credit Card Processing Service Credit Cards & Plans

Products & Services

First Progress Card sells the following brand(s): First Progress card

First Progress Card offers the following product(s): Secured credit card

Alternate Business Names
First Equity Holdings Group, Inc.
Industry Tips
Credit Card Offers Credit Cards-Liability of Consumer

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.