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A BBB Accredited Business since
BBB has determined that Growing Room meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Growing Room include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Sheree Mitchell, C.E.O. Mr. Daniel J Adelstein, Senior Vice President blank Director, Growing Room Too blank Director Growing Room blank Director Growing Room Christian Academy Mr. William P. Mitchell, C.F.O.
Related BusinessesGrowing Room
Child Care Centers
Products & Services
Growing Room offers the following product(s): Child Care
Alternate Business NamesGrowing Room Child Development Centers Growing Room Christian Academy Growing Room, Too
Industry TipsChild Care Services
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We enrolled my daughter in Growing Room Too bc we thought it would be a good daycare. We were wrong!!! The second week my daughter was there the teacher "accidentally" hit my daughter in the head with a chair. She didn't tell us or put a note in my daughter's folder or anything. I got home and the first thing I see when I looked at my child was a big knot on her forehead. It started to bruise. We asked my daughter how she got the knot and she said her teacher said I'm sorry and she was pointing at the bottom of a chair. I immediately called the school to see if they could tell me what happened and they said no the teacher didn't tell them anything. So we took my daughter to the doctor. Luckily she will be ok but the next day we went to the school I asked the director if she could tell me what happened and she said she would look at the cameras and call me and also do an incident report. I said ok and next time can you let me know when something happens to my child. I went in the class room and asked the teacher what happened. She said she was moving the chair and my daughter supposedly walked into the chair. She said she didn't tell us bc they didn't see a bruise. How could you not see that big knot on her head? I didn't get upset until I tried to speak with the director again to see if she reviewed the camera. She was suppose to call me back I ended up calling her and she said her screen wasn't working so she couldn't look at it. She said someone from the corporate office would have to come fix it. That was the first issue bc I never heard from her again. I called corporate and they apologized and said they would have her call me well I'm still waiting for that. Corporate also promised me they would give me an incident report and review the cameras and I have been told their cameras erase after two weeks so they couldn't review it. It makes me feel like they are covering something up. I trusted them to watch my daughter. Also the teacher had a horrible attitude toward us.
Desired Settlement: I would like to get my money back that was paid for that week. My daughter was hit on Monday 2/2 and Wed 2/4 was the last day she went there. I will be continuing my complaint and reporting them every way possible.
Unfortunately, there was an accident at the center. We have spoken to Ms. ****** and apologized profusely. We have also waived her two week notice and refunded her for her child's last week of childcare. Accidents do happen, but we do understand that our staff could have communicated better. We had met her desired settlement stated here prior to receiving this complaint. Please feel free to contact me if you have any additional questions or concerns.
Growing Room Child Development Centers
Better Business Bureau:
Business Response: The day that this customer called our corporate office I spoke to her. She did not have to wait a week for me or anyone from our corporate office to call her. Also, that same day, the director of the center tried to reach this customer, but was unable to. She said that when she called her, that someone picked up the phone but would not respond when our director said hello, three times. We do understand her concern about the accident that happened with her child, which is why she was refunded a full week of childcare (including days that her child had attended) and her two week notice was waived. Unfortunately, our camera system was having technical issues at the time of the accident, however I went to the center myself to try to resolve the technical issues and found that the footage was still there but very blurry and therefore I was unable to see what was going on in the classroom. I did communicate that information to the customer. We have since had the camera system professionally repaired. After speaking with the customer she went by the center to pick up her child's belongings including her Abeka Books. We feel like we have been fair by refunding the last week of childcare and waiving the two week notice and we are not prepared to refund any other money to this customer.
Better Business Bureau:
Read Complaint Details
Complaint: In early 2012, my daughter stopped attending day care at the Growing Room at the Bradley Park Drive location. Several weeks after my daughters last day, a Growing Room employee, ******** ********, began leaving rude voicemails and emails concerning past due tuition from the last month my daughter attended. After repeatedly calling the Growing Room corporate office to resolve the tuition debt, we were assured through an email from ******** ******** that she received a payment of $82 and that we owed another $70. We disputed the $70 charge because it was comprised solely of late fees. In a telephone conversation with ******** ********, she assured us that the account was paid in full and the late fees were a misunderstanding as to when the payment had to be submitted by. We did not hear from the Growing Room again until yesterday, February 2014, over one year later, when we received a letter from a law firm representing the Growing Room and demanding a payment of $150 plus interest for unpaid tuition. The letter from the law firm was an obvious attempt to intimidate us into paying a "debt" with no supporting documentation or statements showing why we owed money. The Growing Room, and ******** ******** in particular, assured us our account was in good standing and did not contact us for over year before demanding another payment of $150. I have email correspondence and notes showing that we made several payments to Growing Room after my daughter stopped attending in order to close pay off and close the account. I would not have stopped pursuing the situation if I didn't receive a verbal assurance that the account was in good standing.
Desired Settlement: I would like Growing Room to contact me and resolve this matter immediately by clearing my account of any balance due. Growing Room should employ better employees in the future who aren't rude and actually follow through with assurances given to customers.
I was notified today of a complaint at the Better Business Bureau about an account that was recently sent to our collection attorney. This account was from 2012 and references a balance due.
There have been numerous emails and calls made regarding this account with the family. The details are listed in chronological order below.
On September 6, 2012 the account received a credit from NACCRRA. The final billing amount due was $152.57.
On September 13, 2012, an email was sent to both mom and dad giving them a final statement of the account.
On September 21, 2012, the dad advised our collection manager that he thought the grandfather had paid the balance due.
On September 26, 2012, the grandfather called and advised our collection manager he would be the one to settle the account. He was sent a statement, the late fee schedule and late payment policy. He asked for half of the late fees to be removed from the account, and he would pay the balance in full. Our office determined the late fees were due and payable.
On October 19, 2012, the grandfather paid $82.57. The remaining balance was $70.
On October 26, 2012 both parents and the grandfather were sent an email asking for the next payment date.
On November 7, 2012 the grandfather advised he had no electricity or internet due to Hurricane Sandy, and that he would pay the remaining balance as soon as this was restored. No additional communication was received from the grandfather.
In January 2013, a statement was sent to the parent advising him the balance wasn't paid. We received no additional communication.
In December 2013, the account was removed from our in-house collections and sent to our attorney for collections.
We realize it has been one year, however according to our records, this balance is due and payable.