BBB Business Review

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BBB Accredited Business since

Empire Today, LLC

Additional Locations

Phone: (800) 588-2300 Fax: (888) 588-2348 Service Address, Columbus, GA 31901 http://empiretoday.com View Additional Web Addresses


Click for BBB Rating on Empire Today, LLC

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Empire Today, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Empire Today, LLC. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Empire Today, LLC.


Additional Information

BBB file opened: November 30, 2011 Business started: 01/01/1959 in GA Business started locally: 03/21/2002 Business incorporated 01/01/1959 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Paul Carter, Exec. VP of Operations Ms. Tina Binette, Dir of Nat Customer Service
Contact Information
Customer Contact: Ms. Tina Binette, Dir of Nat Customer Service
Principal: Mr. Paul Carter, Exec. VP of Operations
Business Category

Carpet & Rug Dealers - New Floor Materials - Retail Tile - Non-Ceramic - Contractors & Dealers Venetian Blinds - Dealers Vertical Blinds Window Shades Basement - Remodeling Resilient & Vinyl Flooring Blinds Kitchen Remodeling Floors - Laminate Floor Coverings & Installation Carpet Installation Floors - Industrial Home Improvements Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors

Products & Services

Empire Today, LLC offers the following product(s): Empire Today has been a provider of installed home improvement products and home furnishings for over 50 years. These products include Carpet, Hard Surface Flooring and Window Treatments. The company provides Shop-at-Home Convenience and Next Day Installation to more than 70 major metropolitan areas in the United States.

BBB Program Participation

Military Marketplace
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program.  The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families. 

Additional Information

Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.  Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient manner.

Industry Tips
Home Builders/Home Improvement Contractors Home Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.