BBB Business Review

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BBB Accredited Business since

Long Buildings

Phone: (334) 298-3820 Fax: (334) 787-8965 View Additional Phone Numbers 15689 US Highway 280 E, Smiths, AL 36877 http://www.longbuildings.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Custom built storage buildings, carports, gazebos, garages, playhouses, etc. delivered or built on site.  Also offer Rent-To-Own and 12 months no interest financing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Long Buildings meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Long Buildings include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Long Buildings
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 31, 1996 Business started: 04/01/1994 in GA Business started locally: 04/01/1994 Business incorporated 05/01/1994 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Long, President
Contact Information
Principal: Mr. Mike Long, President
Business Category

Buildings - Portable Carports Garage Builders Gazebos

Products & Services

Long Buildings sells the following brand(s): Long

Long Buildings offers the following product(s): Barns, Bus Shelters, Cabins, Carports, Decks, Garages, Garden Sheds, Gazebos, Guard Shacks, Lean-to, Pavilions, Playhouses, Ramps/Steps, Shelving, Shooting Houses, Storage buildings, Two Story Barns, Workshops

Method(s) of Payment
All credit cards, cash check
Refund and Exchange Policy
Gladly refund if customer changes his mind; except if building has been delivered, customer forfeits delivery and set-up fee.  Will take trade-in if customer wants to trade building purchased from us for one of a different size.
Alternate Business Names
Long Builders, LLC.
BBB Program Participation

Military Marketplace
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program.  The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families. 

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.