BBB Business Review

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Description

Batteries, Chargers, Solar Panels.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Battery Country.com, LLC include:

  • 8 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Battery Country.com, LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 8

Additional Information

top
BBB file opened: December 31, 2003
Contact Information
Principal: Mr. Doug Johnson, Owner
Business Category

Batteries - Storage-Retail Battery Charging Equipment Batteries - Storage-Retail

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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On 6/5/2014 the BBB received a complaint from a consumer who stated that she ordered 
from this company's website but has not received the product. She also stated that there 
was no way to contact the company. The BBB research indicated that although the company
was administratively dissolved on 9/4/2010, as stated on the Georgia Secretary of State 
website, the url was just recently, on 3/21/2014, renewed. Unfortunately it is not possible to
determine who renewed the website as that was done in privacy mode. A phone call made 
to the company, telephone number 800-226-8687 as given on the website, was answered by
a male who stated that was K2 Communications. Google search indicated that this number was
also at some point associated with some other companies. On the website itself, under "Contact
Us" tab there is a message from a company called Smart Answer which states that they used to
provide communication services for this website but no longer do so. 
A review of BBB files indicates that since the company's dissolution we had 13 complaints filed
and we were not able to get any response from the company. 
Due to all this information, the BBB strongly recommends that consumers do not order from this
website. If you have already ordered and used a credit card, dispute the charges through your
credit card company and/or file a police report.

Mail sent to the business on 07/19/2010 was returned by the U.S. Postal Service as Undeliverable as Addressed.