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BBB Accredited Business since


Phone: (706) 223-6480 5935 Veterans Parkway, Columbus, GA 31909 http://www.drivetime.com

Click for BBB Rating on DriveTime

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DriveTime meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for DriveTime. BBB of Central, Northern & Western Arizona has the full report as that BBB handles all complaints for DriveTime.

Additional Information

BBB file opened: January 07, 2014 Business started: 04/24/1996 in AZ Business started locally: 04/25/2013 Business incorporated 04/24/1996 in AZ
Type of Entity


Business Management
Mr. John Ballesteros, Customer Relations Manager Mr. David Sementilli, GM
Contact Information
Principal: Mr. John Ballesteros, Customer Relations Manager
Principal: Mr. David Sementilli, GM
Business Category

Auto Dealers - Used Cars

Products & Services

DriveTime sells the following brand(s): Chevrolet, Chrysler, Ford, Honda, Jeep, Saturn, Toyota, Volkswagon.

DriveTime offers the following product(s): Automobiles, cars & trucks.

Method(s) of Payment
Auto deduct (ACH), Text-to-Pay, MoneyGram, Pay Online, Pay in cash at Walmart, K-Mart (or other CheckFree locations) and Military allotment.
Refund and Exchange Policy
Vehicle Return Program.  Customer can return the vehicle to DT within 5 days of purchase for any reason & be charged a $1/mile for any mileage over 300 miles.
Alternate Business Names
DriveTime Automotive Group, Inc.
Additional Information

This company's customer experience summary is reflective of the company's locations nationwide. This company has been in discussions with BBB and has expressed a commitment to address any customer issues. If you are experiencing a problem with this business and need assistance, contact Patricia Oliver at 800-965-8043.

System Wide Accredited Business

DriveTime Automotive Group, Inc., at its headquarters and all its company-owned locations throughout the United States and Canada, is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. A BBB Accredited Business since January 1, 2014.

Industry Tips
Service Contracts Used Cars-(Georgia) Buyer's Rights

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.