BBB Accredited Business since
Phone: (334) 887-1100 Fax: (334) 887-0182 170 West Creek Pkwy, Auburn, AL 36830
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Lynch Toyota of Auburn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lynch Toyota of Auburn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Paul Brockwell, GM Ms. Margaret Kelly, Controller
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service
Products & Services
Lynch Toyota of Auburn sells the following brand(s): Scion, Toyota
Lynch Toyota of Auburn offers the following product(s): Auto's - New, Auto's - Used
Hours of Operation
|M||:||7:30 AM - 7:00 PM|
|T||:||7:30 AM - 7:00 PM|
|W||:||7:30 AM - 7:00 PM|
|Th||:||7:30 AM - 7:00 PM|
|F||:||7:30 AM - 7:00 PM|
|S||:||8:00 AM - 6:00 PM|
BBB Program Participation
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program. The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families.
Industry TipsAuto/Vehicle Repair & Services Lemon Law-Georgia New Motor Vehicle New Cars Service Contracts Used Cars-(Georgia) Buyer's Rights
170 West Creek Pkwy
Auburn, AL 36830 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I bought my 2008 Toyota Scion xD from this play in 2009 and first was lied to that I will be paying extending warranty until the car reaches 100000 miles. A week after I took in for servcing and was told things look good the alternator breakdown. Took my car in Saturday May 9th for repair and it is May 16 and nobody can explain to me where my car is. The lady that picked up the phone told me if I drop my car with **** he is off and I can call back Monday to talk to ****. Nobody can respond to any of my questions. I just want to know what's going on.
Desired Settlement: I just need my car who leaves a car at the dealership and only had that car??
Business Response: In response to Mrs. ***** ****'s complaint filed May 18th 2015. We have been in contact with Mrs. **** and have explained the situation regarding her warranty. She purchased a warranty in 2009 that had expired and is currently not in effect. There was some miscommunication by us on her standing orders to fix the vehicle although it was not covered by the extended warranty she purchased. We will have the vehicle completed by 5/19/2015 and we will be reducing the parts and labor pricing considerably due to this inconvenience. This has all been communicated with Mrs. **** directly and we have also apologized for our delay with her vehicle.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: In April of 2012 my husband and I purchased a 2010 Toyota Corolla from Lynch Toyota of Auburn. We just found out today, through another dealership who ran our VIN number, that this vehicle had been structurally and bodily damaged. The salespeople told us the vehicle had never been wrecked. We would like to know what we need to do about this.
Desired Settlement: They can refund all monies that we have paid down on this vehicle and cancel out the loan entirely or they can replace it with another vehicle that has not been wrecked.
The following is in response to a BBB complaint filed by Mrs. ******* ******* in April 2014. Our dealership, Lynch Toyota of Auburn, sold a vehicle to ******* ******* in April of 2013. The vehicle was inspected on the premises and CarFax reports were pulled. We did not find any issues with the frame or body of the vehicle that would have pointed to an accident of any kind. At that time, and still to this day, there are no reported accidents with the purchased vehicle on CarFax (see attached). We did our due diligence, as we do with all of our vehicles, before selling this vehicle to Mrs. *******. Any vehicles that have frame damage or uni-body damage are not retailed but sent to auction or locally wholesaled, which has always been our practice. We are currently working with Mr. and Mrs. ******* on a few options that will hopefully bring this issue to a close.