BBB Accredited Business since
Phone: (229) 985-5043 1610 Old Camilla Hwy, Moultrie, GA 31768
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A BBB Accredited Business since
BBB has determined that Bishop Well & Pump Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Grady Thompson, President Mr. Milton Thompson, VP
Water Well Drilling & Service Pumps - Service & Repair
Products & Services
Bishop Well & Pump Service offers the following product(s): Electric Equipment Service & Repair, Pump Service & Repair, Water Well Drilling & Service
Alternate Business NamesBishop Well & Pump Service, Inc.
1610 Old Camilla Hwy
Moultrie, GA 31768 (229) 985-5043 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
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Problems with Product/Service
Read Complaint Details
Complaint: I requested a new well pump to be installed by this company over the phone, and they quoted me an estimate of $2,900. When they arrived they took about an hour to look at my well and supposedly ran a camera down into the well, however I never received a copy of any video. They told me that I needed an entire new well dug and that a new well pump would not fix the problem because the water level dropped too low. I asked how much a new well would be, but the boss didn't provide a quote and said he would call me to discuss. The boss left and then the guys who stayed to put the well back together charged me $400. At the time I paid, but was a little in shock, because I did not receive the originally agreed upon service of a new pump and wasn't sure what the $400 was for. When he called me he gave me a quote estimate of between $7,000 and $9,000 for a new well. He did not give specifics and when I asked for them, he said he would need to prepare it and get back to me. I also asked for an inspection report of some kind of his findings including the video, considering I paid $400. He said he would get something put together. I called a week later and left a voicemail. I never heard back from him again. I contacted another well company, and they did their own inspection (for free) and provided a same day well pump installation (for $1,800). They said the water level was perfectly fine and should last over 20 more years. I have not had any issues with my well since. The complaints I have with Bishop Well & Pump Service is that they seem to try to take advantage of people by overcharging. They quoted $2,900 for a new pump compared to $1,800 I paid using other company. And they quoted $7,000 to $9,000 (which seems ridiculous) for a new well that I didn't need. Not to mention all of their quotes were "estimates" and could increase when the job was done. They also lied and provided false information about my well water level in order to get even more money out of me. They also charged $400 for nothing that was agreed upon and I am yet to receive any report from them, and would like a refund.
Desired Settlement: I'm hoping filing this complaint will make others aware of this company's unethical behavior. I would like a refund of the $400 I paid since I received no report. Or if they can document their findings and provide a written statement, so they can be held accountable for their lies.
I’m very concerned about your complaint and want to see what can be done about it. This is the first notice I have received of there being any problem at all. I do not have all of the information about what was done, Nor have I heard anything from you about this matter I assure you that we are not in the business to gouge anyone. We pride ourselves in our customer service and satisfaction as we have been in business since 1943. I attempted to call you today and got your voicemail. I am puzzled by your demands of a refund of $400.00, when you were invoiced for $450.00. I can’t help you with a complaint unless I know about it I wish you had called me first. Please contact me at ************