BBB Accredited Business since
Phone: (706) 507-4521 Fax: (706) 507-4821 4216 River Rd, Columbus, GA 31904
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A BBB Accredited Business since
BBB has determined that Transmission Doctors and More meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Transmission Doctors and More include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chad Posey, Owner
Transmissions - Automobile
Products & Services
Transmission Doctors and More offers the following product(s): Transmission & auto repair.
Alternate Business NamesD & C Automotive, LLC Transmission Doctors
Industry TipsTransmissions, Automatic
4216 River Rd
Columbus, GA 31904 (706) 507-4521 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I took my vehicle into Transmission Doctors and More with two specific problems: The grinding sound at around 2rpm and the truck not kicking out of 2rpm around 70-80mph. When I got the vehicle back, the two problems were still very much there plus a plethora of other things were wrong with the vehicle: radiator fluid was everywhere under the hood of the truck, the battery was nearly dead, the truck was overheating badly and it was making this high pitch squealing noise, all of which were new; the same day I got the truck back from this shop and spent a huge amount of money there.The truck was in such bad shape that we couldn't even drive it that night for fear of doing real, lasting damage. It was, however, very much drivable before we brought it in to the shop!We had a family member come in from out of town and replaced the water pump in the truck. That fixed all of the problems except for the fact that the truck will not kick out of 2rp around 70-80mph.I went to Transmission Doctors and More for the two issues above. They ignored these two issues completely. They told me that my transmission had metal in it and that they had to rebuild the transmission. I figured the issue had to do with the transmission. But one was the water pump and the second is still unknown, and if it is the transmission, they sure did not fix it! The two original problems were still present, plus some!
Desired Settlement: We paid $1,941.21, this includes tax, for them to fix nothing in the truck, and instead we brought home a truck that had more problems than we brought it to the shop with. I want a full refund, tax included.
To whom it may concern,I filed a complaint against Transmission Doctors and More, but we came to a resolution personally and I am happy, so I would like to cancel this BBB complaint against them.
Problems with Product/Service
Read Complaint Details
Complaint: Transmission Doctors has done nothing but robbed me of 2400 dollars for a rebuilt transmission that hasn't been fixed yet!!! Our truck broke down on 8/19/13.... I found this business in the phone book... they still have my truck a month later.... it has not been correctly fixed!!! It has been nothing but a nightmare with these people and other Consumers need to be aware of their sorry unprofessional business. I want my truck back fixed properly. They have been paid for their service and yet We are without transportation.
Desired Settlement: I just want these people to be responsible for fixing my truck.They have done nothing but lied during this whole process.
Columbus Ga. 31904 RE: BBB Case ******** Dear Mrs. *********, As Supervisor of Transmission Doctors, i will always appreciate any problems concerning how we can better serve our customers to be brought to my 7 attention. I can certainly understand the frustrations that sometimes happen with auto repair. After talking to Mr. *****, I assured him that we would correct the problem concerning his vehicle. We completely rebuilt his unit to make sure that it was right. We immediately did the repairs on his truck. I kept in contact with i Mr. ***** through this process. We value Mr. ***** as a customer and will do our utmost to keep him Happy with the repair that we performed on his truck. We are going to Extend his warranty to begin on this Date 09/27/2013, and if he ever has another problem with our repair he can call me personally and assure you it will be corrected promptly.
Columbus Ga. 31904
RE: BBB Case ********
Dear Mrs. *********,
As Supervisor of Transmission Doctors, i will always appreciate any problems
concerning how we can better serve our customers to be brought to my 7 attention. I can certainly understand the frustrations that sometimes happen with
auto repair. After talking to Mr. *****, I assured him that we would correct the
problem concerning his vehicle. We completely rebuilt his unit to make sure that
it was right. We immediately did the repairs on his truck. I kept in contact with i Mr. ***** through this process. We value Mr. ***** as a customer and will do our
utmost to keep him Happy with the repair that we performed on his truck. We are going to Extend his warranty to begin on this Date 09/27/2013, and if he ever has
another problem with our repair he can call me personally and assure you it will be corrected promptly.
|10/22/2013||Billing/Collection Issues | Complaint Details Unavailable|