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East AL, West & Southwest GA

BBB Accredited Business since

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This company offers tires and wheels and they perform minor mechanical work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Big T Tire & Auto Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Big T Tire & Auto Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Information

BBB file opened: May 01, 1987 Business started: 10/01/1994 in GA Business started locally: 10/01/1994 Business incorporated: 10/01/1994 in GA
Type of Entity


Business Management
Mrs. Elizabeth Tucker, President
Contact Information
Principal: Mrs. Elizabeth Tucker, President
Business Category

Tire Dealers Auto Repair & Service Tire Retread & Repair

Products & Services

Big T Tire & Auto Service offers the following product(s): Auto repair, Tire repair, Tires

Alternate Business Names
Tire Enterprises, Inc.
Industry Tips
Auto/Vehicle Repair & Services

Additional Locations

  • 2211 Manchester Expressway

    Columbus, GA 31904 (706) 324-3263


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Types of Complaints Handled by BBB

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Complaint Detail(s)

5/24/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I took my car on 4-23-2013 to big t to have the ball bearing fixed on both sides paid them around 250.00. one week later I returned back to big t tires because it was back to making the same noise to start I take it back to them on 5-6-13.during this time they said the bearing were still messed up and was going to fix it for free.agian on that say day of 5-6-13 they said they fix took it for a test drive and it end up locking up on now they had to replace the bearing hud and spriller this time all on the right hand side. never did check to see if the left side was fix right.on 5-11-13 they call to tell me that the car is fixed and I can come get while I was there they test drive they car twice. they return to tell me it was making alittle noise to drive my car for the week end and bring it back Monday if it did not I left with the car on 5-11-13 to go home and the car is making the same noise it was making from the begian. so again I take it back to him and tell them I want it fix and to call once they have it fix right. I don't understand how they can return it to all thosetime and still not be right. and give it back thinking I would drive it and have the lock uup happen to me.that is so on safe and unperfessional I feel of this comoany. I would like for u to look into it.i feel this is poor service .

Desired Settlement: I wish for a refund and gas money back for use of another person car.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


********* ****



6/11/2012 Problems with Product/Service
4/12/2012 Problems with Product/Service
1/6/2012 Problems with Product/Service