BBB Accredited Business since

Bobby's Pools

Phone: (334) 298-5124 View Additional Phone Numbers 66 Mcmurrian Rd, Phenix City, AL 36869


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Description

This company offers swimming pool installation and spa foundation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bobby's Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bobby's Pools include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bobby's Pools
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 14, 1992 Business started: 07/01/1991 in AL Business started locally: 07/01/1991
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Schelling, Owner
Contact Information
Principal: Mr. Robert Schelling, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Spas & Hot Tubs - Supplies & Parts

Products & Services

Bobby's Pools offers the following product(s): Spas & Hot Tubs supplies and parts, Swimming pool installation

Industry Tips
Swimming Pools-In Ground

Additional Locations

  • 66 Mcmurrian Rd

    Phenix City, AL 36869 (334) 298-5124

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Gave Bobby a check on 8 May of 900.00,for pool liner replacement,he assured us that the liner would be in by June. Have tried many times to contact him with no results. iI guess the next step will be small claims court. I have left him many menassages to his phone and told him eaither fix the problem or give us our Money Back,to no avail no answer.

Desired Settlement: Fix the pool,or give money back now.As we will haft to hire another company and 900.00 is a lot of money.

11/13/2012 Problems with Product/Service