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East AL, West & Southwest GA

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This Business is not BBB accredited, LLC

Additional Locations

Phone: (706) 247-7482 View Additional Phone Numbers 3175 Williams Rd Ste C, Columbus, GA 31909

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BBB Accreditation

On 4/24/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for, LLC include:

  • 26 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for, LLC include:

  • Response to 26 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 26

Additional Complaint Information

BBB Files indicate that this business has a pattern of complaints concerning deliveries of orders and customer service. Consumers complain that they do not receive correct orders and have difficulties reaching customer service to correct the delivery problems.
On 3/2014 the BBB sent the  first letter in regards to the Pattern of Complaint to the business.  The BBB received no response. On 4/2/14 the BBB sent the company a "Pending Suspension Notification" due to lack of response to the BBB for a pending complaint. On 4/9/2014 the BBB sent company 2nd letter of Pattern of Complaint. We received a response via email from owner stating that the business will try to correct the issues. However, at that point complaint volume reached a number that caused the business' rating to go below accreditation standards. Therefore, on 4/14/14 a Letter of Suspension of Accreditation was mailed to business and on 4/15/14 accreditation was revoked.

Additional Information

BBB file opened: September 26, 2012 Business started: 06/09/2008 in GA Business started locally: 06/09/2008 Business incorporated: 06/09/2008 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Adam Lean, President
Contact Information
Principal: Mr. Adam Lean, President
Business Category

Sporting Goods - Retail Internet Shopping

Products & Services, LLC offers the following product(s): Rollerskates

Industry Tips
Online Purchases-Returning Merchandise Shopping Safely from Home Unordered Merchandise

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