BBB Accredited Business since
Alexander Plumbing Company, LLC
Phone: (706) 561-8746 Fax: (706) 324-1665 4430 3rd Avenue, Columbus, GA 31904
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Alexander Plumbing Company, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Alexander Plumbing Company, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Georgia Secretary of State
2 Martin Luther King Jr. Drive, SE, Suite 315, West Tower, Atlanta GA 30334
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John R. Alexander, President Ms. Janie C. Alexander, Sec./Tres. Mr. John R. Alexander, II, VP
Products & Services
Alexander Plumbing Company, LLC offers the following product(s): Plumbing, residential, commercial, and industrial.
Industry TipsPlumbing Contractors
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Had leaking hot water heater, so I called Alexander Plumbing on a Thursday night and left message. (Website advertises "24-hour emergency service.") No call back! Next morning, I called Alexander again & they sent a man. He turned off the water heater and said only the rest of the water in it would leak onto the floor. (I was mopping it up.) We were leaving town for a day, so he said he could install new hw heater Monday.Got home from our trip and heard water leaking into crawlspace under our house all weekend. On Monday (Memorial Day) he was a no show with no phone call! Tuesday morning, he came back. Said water leaking into crawlspace was from some valve he never told me about. I asked if he was going to give estimate in writing before installing new heaters (we decided to get two done) & he said yes but never did & just installed. I had a bad feeling about this, so I later called Alexander to ask them to send a plumber to check his work and to clean up the water in my crawl space. They did not come out to check work and told me to crawl under house myself and poke holes in plastic so water could drain into ground.I worried about whether the hw heaters were properly installed and my insurance adjuster asked if installer was a licensed plumber. So, I called company to try to verify license for my peace of mind. I spoke with owner who told me he had to check & that installers don't have to be licensed and just have to be "in contact" with licensed master plumber. (NOT TRUE! I checked with GA Sec. of State & anyone who does plumbing MUST hold MINIMUM journeyman plumber license.) Owner said would check to see if my installer was a licensed plumber but never called me back. I called four days later & spoke with rude man who accused me of "harassment" for calling four times. Said installer's name was "*****" but refused to provide full name and license number. Guy said hot water heater installers DO have to be licensed/could not explain why owner had to "check." Said he would see me in court!?
Desired Settlement: Two possibilities:1) Refund me everything except THEIR cost (NOT retail price) for the hot water heaters. I will have plumber from reputable company reinstall. 2) Give me full refund (or I dispute charge with my credit card company). I will have other hw heaters installed by reputable company & give them their hw heaters back. For either one, they explain in writing their policies and procedures re: hiring licensed vs. non-licensed "plumbers" and how this complies w/ state law.
We received a message during the night of May 23, 2013 about a leaking water heater. We had no one available at this time. We called the homeowner back at 8:00 AM on May 24, 2013 and told her we could get someone out that morning. When plumber got there, water was still running out of water heater onto floor. He said water was standing in floor. He told her he could put new water heater in at that time. Homeowner told him to cut the water heater off since she was in a hurry to go out of town. She said she would be back Monday. Our plumber cut the water and power off to the water heater. At this time the homeowner stated she wanted to change out a 2nd water heater at the same time. Not thinking that Monday was Memorial Day, plumber told her we would be back Monday to install both water heaters. All of our suppliers are closed on Memorial Day so we called her Tuesday morning and told her we would come and change the water heaters. Nothing was said to the plumber at this time about any problems she might be concerned with and she didn't mention anything about the price. Homeowner called our office about a week later stating concern about water being under her house (This was from her previous leaking water heater.) I told her that all she had to do was cut a split in the plastic sheeting that was on the ground under her house and the water would seep into the ground. At this time I told her that if she was worried about any water damage to her house, she should call her homeowner insurance and let them send someone to check for any damages. A week later she started calling our shop about getting the name of the plumber who installed her new heaters. I told her we did not give out personal information on our employees; that he was a qualified employee of our company and that, if she had any concerns about his work, we would come and double check all his work (at no charge to her).. She said that the water heaters we installed were working fine. At that time I got the impression she wanted our company to be responsible for her burst water heater damage or the water under her house which came from the burst water heater. I may have gotten a little rude with her after her 4th phone call, but we will stand by our work if she has any problems with the water heaters we installed. If her homeowners insurance needs information on this plumbing work, they can call us and we will be glad to discuss this with them.
In response to Ms. *******'s complaint, she calls our company "shady." She is not knowledgeable enough to make this statement. We have been in business 40 years and have done thousands of jobs in the Columbus/Phenix City area. In all these years we have only had a handful of complaints. There are some people who think they know our business better than we do. We told Ms. ******* that if she had any problems with the water heaters we installed, we would take care of it without charge to her. The water heaters have a 6 year non-prorated factory warranty and we warrant all installation issues. If there is an issue with the installation of the water heaters, we have not been told by her. But if she wants us to do an inspection by a master plumber, we will do so at no charge to her.
As for our employees she is so concerned about, we don't give out personal information. We have 4 licensed plumbers and 3 apprentices, all of whom are trained by our shop. She is concerned that we would send someone out that was not qualified. This is not the case, as we have liability insurance if something accidentally goes wrong, which we have never had to use. Her complaint is from her old water heater that leaked in and under her house.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
In addition to the multiple examples of rudeness and horrible customer service (such as advertising 24-hour service, then failing to call a customer back when they call at night and leave a message, as well as their employee falsely telling me the only water that would leak out of my old hot water heaters would be the rest of the remaining 50 gallons in them -- they continued to leak under my house all weekend) the main problem I have with this company is their admission that they send unlicensed "apprentices" to do jobs, which, according to my understanding is in violation of Georgia state law. I have even called the Georgia secretary of state professional licensing office, which informed me state law requires anyone who installs a hot water heater to be a LICENSED PLUMBER.
I don't care how long this company is in business. What I care about is their business practices. If I am am mistaken about the state law requirement, please feel free to provide evidence to support that. This company just admitted they have "apprentices" (the state licensing board informed me that there is no such thing as an "apprentice plumber" under state law: either you're licensed or you're not.
By sending unlicensed "apprentices" when you advertise yourself as a plumbing company, which a customer assumes would send a licensed plumber, you are conducting yourself in a very shady manner.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.