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VHCS services include adolescent care, adult and geriatric care, prenatal care, pharmacy services, diagnostic lab services, translation for both Spanish and Hindi, chronic care management, family care dentistry, hospital coverage and urgent care.
Valley Healthcare System, Inc. is a staff model practice that includes full time Family Practice Physicians, full time Family Nurse Practitioners, and full time Dentists.  Our medical and dental staff are Board Certified and Nationally Credentialed in their respective specialties.
To accommodate the diverse needs of the community, we have established an open access scheduling system.  This allows for worker-friendly scheduling of appointments.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Valley Healthcare System, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Valley Healthcare System, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Valley Healthcare System, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 08, 1994 Business started: 05/27/1992 in GA Business started locally: 05/27/1992 Business incorporated 05/27/1992 in GA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

237 Coliseum Dr, Macon GA 31217
Phone Number: (478) 207-1680
Fax Number: 478-207-1685

#2 Peachtree St 6th Floor, Atlanta GA 30303
Phone Number: 404-656-3914

Type of Entity


Business Management
Ms. Sarah E. Lang, C.E.O.
Contact Information
Principal: Ms. Sarah E. Lang, C.E.O.
Business Category

Physicians & Surgeons - Family Practice Clinics Clinics Dentists Physicians & Surgeons - Medical-M.D.

Products & Services

Valley Healthcare System, Inc. offers the following product(s): Healthcare, Medical, Dental

Method(s) of Payment
Cash, all major Credit Cards, Insurance, Medicaid and Medicare.
Alternate Business Names
Fortson Medical and Dental Clinic Southside Medical Talbot County Medical/Dental Clinic
BBB Program Participation

Military Marketplace
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program.  The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families. 

Additional Locations

  • 1073 GA Hwy 41North

    Talbotton, GA 31827

  • 1600 Fort Benning Rd

    Columbus, GA 31903 (706) 322-9599

  • 94 Mccrary Rd

    Fortson, GA 31808


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/13/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have repeatedly contacted the dental clinic for over a year. No one returns my calls nor - at times - answers the dental department phone. I have left numerous messages. Therefore, for reasons unknown to me I have been refused healthcare by this agency.

Desired Settlement: I want a call back and reason for refusal of service.

Business Response: The patient was contacted on Monday, December 29 and offered an appointment at a convenient clinic location for the next available appointment. Our apologizes for any inconvenience and interruption in care was extended. The patient was also informed of our newly implemented, patient-friendly call and scheduling system.

5/22/2013 Problems with Product/Service