This business is not BBB accredited.

Comfort Inn

Phone: (706) 256-3093 Fax: (706) 256-3092 3460 Macon Rd, Columbus, GA 31907

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This business has 73 rooms with complimentary breakfast, DSL/Wireless services, phone calls, indoor pool and fitness center.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Comfort Inn include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Comfort Inn include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Comfort Inn
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 16, 2002 Business started: 10/01/2001 in GA Business started locally: 10/01/2001 Business incorporated 10/01/2001 in GA
Type of Entity


Business Management
Mr. Charlie Desai, General Manager
Contact Information
Principal: Mr. Charlie Desai, General Manager
Business Category

Hotels Motels

Products & Services

Comfort Inn offers the following product(s): Lodging

Alternate Business Names
Petro Investments, Inc.
Industry Tips
Hotel/Motel Rates-Getting the Best Deal

Additional Locations


    3460 Macon Rd

    Columbus, GA 31907 (706) 256-3093


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/23/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I went on expedia to reserve a room for my boyfriends army boot camp graduation. After finding a comfort inn and trusting the name, I booked the reservation not knowing or reading any of the fine print. A month later I find out that he will not be graduating and there will be no need for the room. When attempting to cancel reservation, I find out that there is a no refund policy. I understand policies but this is an out of control situation. So contacted both the hotel and expedia. The hotel manager would NEVER speak to me or anyone from expedia and never would return a phone call. In lost $300 that is not pocket change. I am a college student and work hard for my money. I feel that if the manager would have spoken to me that maybe he would haves considered at least as partial refund, but he avoided my situation. I spoke to several different people and decided to not cancel the reservation since he already had my money because if I cancelled then they in turn could rent the room again and make even more money!!!! Once again, I understand policies and procedures but there's always exceptions especially when your serving the public and honestly had never heard of such a policy til now!!!!! I will never use a comfort inn again because of this.

Desired Settlement: A partial refund would be exceptional and for the manager to at least listen to the issue a customer is having!!!

1/25/2016 Billing/Collection Issues | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Comfort Inn
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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