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In East AL, West & Southwest GA

This Business is not BBB accredited

Columbus Regional Healthcare System, Inc.

Additional Locations

Phone: (706) 571-1000 Fax: (706) 660-6511 View Additional Phone Numbers 707 Center St, Columbus, GA 31901

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Columbus Regional Healthcare System, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: October 08, 1992 Business started: 06/30/1986 in GA Business started locally: 06/30/1986 Business incorporated: 06/30/1996 in GA
Type of Entity

Corporation

Related Businesses
Doctors Specialty Hospital Hughston Orthopedic Hospital Midtown Medical Center Columbus Regional Healthcare System, Inc. Columbus Ambulatory Healthcare Services, Inc.
Business Category

Hospitals Laboratories - Medical Nursing Homes Health & Medical - General Wheelchair & Disability Transportation Clinics Clinics Home Health Services

Products & Services

Columbus Regional Healthcare System, Inc. offers the following product(s): Healthcare


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    707 Center St

    Columbus, GA 31901 (706) 660-6100 (706) 660-6520 (706) 571-1000

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 2167

    Columbus, GA 31902

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Additional Phone Numbers

  • (706) 660-6100(Phone)
  • (706) 660-6520(Phone)
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Complaint Detail(s)

6/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Dear BBB, Please help me, I am 87 years old and I have to pay almost $400 a month for AARP United Medicare Supplement and Medicare and I only draw a small amount and the billing department at Columbus Regional had already removed a bill last year when I reminded them I had told them I could not afford to pay anymore than the $400 I am already paying so dont do any procedures that are not covered by Medicare (at least without telling me). But now they have put the bill back on and when I talked to them they insisted that I fill out a form for their indigency fund and when I did and sent it back I never heard from them and then I get a notice from a collection agency. This is not owed and it will ruin my credit forever. The billing department at Columbus Regional does not have the competence required to work with people's credit, for instance, it is common knowledge that they paid a $140,000 bill out of their indigency fund for a man who had just sold property and gotten millions of dollars and claimed indigency, and Medicare had already turned him down. Please help me get this off my credit report and cancelled. ******* *****

Desired Settlement: Removed from my credit report and cancelled. I also would ask the BBBto require that the aggressive unlawful collection procedures be investigated, in particular payouts of $140,000 from the indigency fund to millionaires.

Business Response:

This complaint has been forwarded to the Senior Director of Patient Financial Services, *** ******.   She will follow-up with Ms. *****. 

Thanks you for alerting us to this concern.

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 

******* *****

 

 Dear BBB, I think you must agree by now that the billing department of Columbus Regional completely ignores what you tell them and just does what they want. I previously stated that I don't

owe this bill because I told them to not do any procedures that were not covered by my Medicare Supplement, I am paying almost $400 per month and it  looks like they are trying to charge me more than they are due

since neither Medicare or the AARP supplement will pay it. They never even told me they were going to be charging me more. I believe that Medicare and the Medicare Supplement are paying them reasonable prices

for reasonable procedures but they are trying to collect more from the community citizens like $10 for one aspirin noted on 60 Minutes in their report about hospitals charging ridiculous prices. They already tried to get around going through the BBB by calling me to argue over my BBB complaint, now they are trying it again without ever answering my affirmative reply to their own proposal of $106- 30 per cent. If it wasn't $106 they proposed, it is now because they had plenty of opportunity to say it wasn't and did not.  I agreed with their proposal to the to BBB of $106 but they never answered back and ignored their original $106 proposal this time. I also demanded that they never charge me an overage without telling me and getting my signed permission, they have already admitted in their answers that they didnt tell me this time and they blamed it on the doctor. Now they have apologized for taking so long to answer THEIR OWN PROPOSAL and said they did not know they had to answer the BBB if they reported to their chief financial officer. Ridiculous. They again mentioned that they had proposed to take the money out of the indigency fund but they ignored that I covered that previously. They have ignored almost everything I have said like they ignored my agreement to pay the $106 as payment in full. They put a time limit on it but they didn't even respond during their own time limit. If they do not agree to their proposal of the $106 this time please declare this case resolved in my favor within ten days, they have nothing to do but sit around their office and abuse people for overcharges they couldn't beat the insurance companies or Medicare out of. ******* *****.

Business Response:

Re:         Reference BBB Case Number *******
              Business Name: Columbus Regional Healthcare System
              Patient Name:  ******* *****
Dear BBB,

Thank you for the opportunity to resolve the patient’s concern. It is important to Columbus Regional Healthcare System and The Medical Center to have the opportunity to thoroughly research and resolve such issues.

Upon review of the concern, it has been determined that the physician providing treatment during the course of the patient’s hospital stay ordered pharmaceuticals that Medicare categorizes as “Self Administered Drugs”.

During an outpatient visit, including an Observation stay in the hospital, Medicare generally doesn’t pay for drugs that fall into the category of “self administered drugs”.  The $316.45 balance represents these drugs that Medicare did not cover. Information regarding the Medicare policies on self administered drugs given in a hospital outpatient setting should be located on the Medicare website and in the Medicare Beneficiary Handbook. Typically, other insurance companies follow Medicare guidelines.  This explains why the patient’s secondary policy also considered these drugs as non-covered and did not render payment as well.

Fortunately physicians are focused and dedicated to the care and wellbeing of patients and not whether or not the patients insurance will cover pharmaceuticals during a hospital stay nor whether or not the patient can afford the necessary treatment.  For this reason, we offer many financial resources to our patients such as payment plans, prompt pay discounts and financial assistance programs.

Insurance policies are complex and we understand the difficulty patients experience in understanding all details associated with covered versus non covered services. It can be especially confusing when patients are paying for secondary and supplemental policies and expecting the balances left from a primary insurance policy to be paid.  Therefore, as a courtesy to the patient, we will be happy to waive this balance. 

 In addition, it may be helpful for Mrs. ***** to contact her representative in Congress if she is unhappy with the Medicare policies on self administered drugs. It may be also helpful for her to speak with a representative at her secondary insurance company as to why they do not cover drugs that Medicare doesn’t cover.  I’m certain we mutually agree that it would benefit the patient and the hospital if drugs administered to a patient during a hospital stay were always covered and paid by the insurance companies as such.

 Please let me know if there is any other follow up required.

 
Sincerely,



*** ******
Senior Director, Patient Financial Services
The Medical Center

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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