BBB Accredited Business since
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This business provides custom home building for clients or custom made plans.
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A BBB Accredited Business since
BBB has determined that America's Home Place meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for America's Home Place include:
- 4 complaint(s) filed against business
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Georgia Secretary of State
2 Martin Luther King Jr. Drive, SE, Suite 315, West Tower, Atlanta GA 30334
Type of Entity
Business ManagementMr. Bill Addison, Gen Mgr-Opelika Mr. Barry Conner, President
Products & Services
America's Home Place offers the following product(s): Home Builders
BBB Program Participation
This company is a participant in the BBB's "Military Marketplace Code of Ethics" program. The program is provided by the Bureau as a specific effort to ensure a "Fair and Honest" marketplace for members of the United States Military and their families.
Industry TipsHome Builders/Home Improvement Contractors Home Contractors
1250 Fox Run Ave
Opelika, AL 36801 Directions
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Additional Phone Numbers
- (770) 532-1128(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On May 14th, my fiance (***** *******) and myself met with *** ******* at AHP to finalize all the selections and to do the pricing for the house. When we signed the contract we were told that the site prep was an estimated due to needing on site inspection by someone from the company and that this would be done soon. We were told that someone would be calling us the next week. We did not receive a call so I emailed was told that it would be soon. Same reponse the following week. this happened several weeks in a row. In the meantime the finance company stated that they needed a final on the contract to be able to get the loan through underwriting. So I emailed *** ******* and was told that they now needed the survey before a site inspection could be done. In the beginning we told them that we were getting this done but we were not told that a full survey had to be in hand before site inspection could be done. So survey was delivered and still was told one time that they had too many houses in completion right now and that it would be another week. Waited again and then was told that they were short handed and had to catch up from everyone being off on the holidays. In the meantime no site inspection, no final numbers for the house for the finance company so could not close on the loan. Finally in August we were told that someone would come out and they didnt until the second week, after they came we were told that another person would come out the following week to get a better number on the site prep etc. So finally I call to get this number and was told that the house has increased in price and that the site prep has increased by nearly 18,000. With no explanation on why the extreme increase. I told them that we had signed the contract and gave the deposit to lock in on the original price. I was then told by *** ******* that it was only good for 60 days. How could we have closed if for over three months we were put off on site inspection to get these final number and not know what they were and then at the end find out that it has increased by over 23,000.00. I have asked for our deposit back along with our survey that we originally paid for. I was told that the deposit was non refundable. But this was their mistake that this did not close because of them putting everything off continously for over three months. I have emails and text messages to back all of this up. All we want is our deposit back. We are not binding into a contract that has increased that much. Without any breakdown of the site cost or anything just a figure. This is not very professional.
Desired Settlement: I would like to receive our deposit back along with our survey plot.
AHP representative has met with the customer to explained all the site improvement allowance items. AHP is waiting to hear back from the customer. AHP is ready to proceed with the contract, if the customer's desires AHP to build a house on this property.
Read Complaint Details
Complaint: We have contacted Americas home place several several several times about upholding our one year earrings. I could write a book about what a crappy company this place is. They are literally pathetic and shouldn't even be in business. We have a water leak and ******* told me for the fourth time the plumber was going to call. He never did. ******* and bill are both terrible and gave lied so many times. I have tried for two months to get them to come fix things they did Terribke while building a house. I have talked to doug which is over the business but he has been no help. If something is not done I will file a lawsuit. You should consider checking into this company so other people won't Be affected.
Desired Settlement: I want everything fixed ASAP or I will file a law suit.
Business Response: AHP has a representative at the house today (Aug. 17, 2016) working on the items requested. All warranty items should be completed by Friday (Aug, 19, 2016).
Problems with Product/Service
Read Complaint Details
Complaint: America's Homeplace promised us "the house of our dreams." It is more like a nightmare! Less than a year from completion, our home's downstairs floors are now (even as I type this) being torn out and replaced, apparently due to moisture in the slab. (My familiy and I are displaced--staying in a motel.) [AHP will pay for the motel stay]. The foundation is cracked. The roofers have been back time and again and their "repairs" literally looked like a 3-year-old climbed onto our roof and put silly putty on the flashing. The shingles have been damaged because they have been up there so often. Gutters were not installed properly. Ceilings have shadowing; and, despite being promised a "fix," there has been none. The tile grout in the upstairs bathrooms is already coming out. The recessed can over the master bath garden tub overheated and would turn off after 10 minutes because insulation was on/around it. (I fixed that myself!) Nail pops are already showing through the Sheetrock. The front door had to be replaced. Paint on the trim work around that door no longer matches, and paint is on the brick. The stress has been enormous. And, unfortunately, I do not have enough space here to list ALL the problems we have encountered with the construction of our home.
Desired Settlement: Filing this Complaint with BBB is the first step to arbitration pursuant to our written contract with AHP.
Business Response: BBB,
we have been very active with this customer to resolve there issues to even this past week replacing the hardwood floors in the main floor of the house. There has been several list of items that we have completed and some of them they want to be reworked to their satisfaction. America's home Place is going out to meet with customer about the truss issue in the garage and intends to get a sign off from the customer on the items that have been completed and address the other issues that they may have left on the list. After i meet with the customer tomorrow i will send you the communication between us.
Better Business Bureau:
Business Response: BBB
I have communicated with the customer and have scheduled a walk through of the house with the list of items requested for repair and sign off of completion for item completed on the list and to schedule any open items for future completion date. It is my opinion that AHP will finished for items that are agreed upon for repairs by the end of April as long as the customer and AHP agree on items to be covered.
Appointment is scheduled for 4-2-15 9:00am CT
|11/19/2014||Problems with Product/Service | Complaint Details Unavailable|