BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that County Line Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for County Line Heating & Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Douthit, President
Heating & Air Conditioning Heating Equipment & Systems Cleaning & Repair Heating Contractors
Products & Services
County Line Heating & Air offers the following product(s): HVAC
Alternate Business NamesCounty Line Heating & Air, LLC
Industry TipsHeating & Air Conditioning Contractors
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I called county line heating,air an appliance to set up an appointment for them to come out to my home an fix my ac unit.i let them know up front that it was not draining like its suppose to an that the lines were most likely stopped up.so they came out one guy was in the attck an the other guy was out side. the guy that was in the house looking at the unit didn't do anything but cap off two of the drain pipes.he told his co-worker to go out side an blow into the pipe on the outside an when he did that that just caused what ever was stuck in to drain pipe to be blown back up into the pipe. an the guy that was in the house he didn't even take off the door on the unit that was not working to see what the problem was.an by him not doing his job that he was out there to do that clog caused the internal drain pan to over flow an the water started to drain in my attck an it came through my ac vent, light fixture,wall an celing,an I woke up to the sound of water dripping on my floor up stairs outside my bedroom door.i then had to call someone else to come out an fix what they didn't.an by doing this I had to pay twice for the same job.i called them several times an asked to speak to a manager/superviser an the only thing the person I talked to on the phone did was take my name, number,address,an what was wrong an its been over a month an I haven't heard from a manager or superviser or the person that I talked to on the phone.
Desired Settlement: I would like to be refunded the money ($110.00) I paid county line llc for the work they didn't do.an be reimbursed the ($265.00)I had to turn around an pay(********* ******* **) the company I had to call an have come out to repair the problem that county line didn't fix.
In regards to consumer complaint case # ******* - Greg ******, County Line Heating and Air and Appliances responded to a clogged drain service call. Our technicians arrived at Mr. ******’s residence and corrected the problem in a timely manner. The following day, our company received another phone call from Mr. ******, informing us that there was another issue with the drain. Upon this phone call, we immediately offered to return to his home to evaluate the problem. Mr. ****** informed us that he had already contacted another company and would not allow us to return to his residence. Due to Mr. ****** not allowing our company to return and assess the previous problem, we cannot be certain that it was a problem that we were responsible for. Therefore, our company will not be reimbursing any money on this complaint. However, our company prides itself on providing customer service and would like to give Mr. ****** a free service call in the future.
Owner, County Line LLC.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
THET DID NOT RESPOND TO ANY OF MY CALLS. THE ONLY THING THE GUY DID WHEN I DID GET SOMEONE ON THE PHONE WAS TAKE MY NAME AN ADDRESS. AN SAID THAT HE WOULD HAVE A SUPERVISER CONTACT ME. NOT ONE TIME DID I TELL THEM THAT I HAD SOMEONE ELSE TO COME OUT AN CORECT THE JOB THEY DIDNT DO. I WAS WAITING ON THEM TO GET BACK WITH ME SO THEY COULD COME BACK OUT BUT DAYS WENT BY AN THEN WEEKS AN SO I HAD TO GET SOMEONE OUT THERE THE FIX THIS PROBLEM. AN FROM THEN UNTIL NOW I HAVENT HEARD ANY THING FROM THE OWNER,SUPERVISER OR MANAGER OF THAT COMPANY. SO THE ONLY THING THEY CAN DO FOR ME AT THIS POINT IS REFUND MY HARD EARNED MONEY THAT I PAID THEM TO DO A JOB THAT THEY DID VERY ,VERY POORLY.
Business Response: Mr. ****** was contacted as stated in previous response to the complaint. We will comply with what was written previously, offering a free service call to him.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/21/2011||Problems with Product/Service|