This Business is not BBB accredited
Partners Benefit Group
Phone: (888) 386-5773 Fax: (229) 386-5774 View Additional Phone Numbers 1476 Carpenter Road, Tifton, GA 31793
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Partners Benefit Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
2 MARTIN L. KING JR. DRIVE, ATLANTA GA 30303
Phone Number: Main phone: 404-656-2070 Toll Free 800-656-2298
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gary Simmons, President
Employee Benefit Plans Insurance Agency Insurance Companies Insurance - Employee Benefits
Products & Services
Partners Benefit Group offers the following product(s): Insurance - employee benefits.
THIS LOCATION IS NOT BBB ACCREDITED
1476 Carpenter Road
Tifton, GA 31793 Directions
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Additional Phone Numbers
- (229) 386-5773(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This company has been handling an insurance issue for us for about 2 weeks. They continue to take payment for the insurance while they try to determine if the medical diagnosis for my son is covered under their policy. So during this time we continue to pay insurance and past and current medical bills. We have received no answers or type of resolutions.
Desired Settlement: We would like the money paid to doctor refunded and the policy cancelled.
We are an Insurance Agency for all the major carriers in the marketplace. Of course we never receive premium payments from anyone. The employer would collect and pay the premiums directly to the carrier. This policy is written by Assurant Health and the claims are process by Allied. This is a group policy written for *********** **************. According to our information we received a call on February 25, 2014 that some claims were being denied for three dates of service, We contacted the carrier and was informed that this diagnosis was not a covered benefit in this policy. We have asked for them to review the claims and verify that all medical codes were properly used. We are waiting to hear from the carriers.
Mrs. ***** informed us that she was contacting BBB. It has only been two weeks since we became aware of the issue and are still working to get the claims resolved. There is nothing else we can do except continue to work with the carrier and try to get them to pay the claim. If the employer did not purchase a policy that covers the issues for the ***** child, that would be an issue they need to handle with the employer.
Please let us know if we can answer any other questions.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The company has sat on this complaint for 2 weeks and have not made any sincere efforts to resolve this matter. If the policy clearly states the diagnosis is not covered as Allied is stating, I don't understand what claryfications need to be made. It's a yes or no answer.
Business Response: This is not our call to pay the claim. We are only the marketing agent for Assurant. It is the carrier's call to determine whether the claim is covered under their policy. As I stated previously, we are trying to get the claim paid, but we do not have the authority to say yes or no.
She should be complaining about the Insurance Carrier instead of the agent.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.