BBB Accredited Business since

Consolidated Loan Company of Albany- Home Office

Phone: (229) 436-2157 Fax: (229) 435-4544 430 W Tift Ave, Albany, GA 31701

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consolidated Loan Company of Albany- Home Office meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Consolidated Loan Company of Albany- Home Office include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Consolidated Loan Company of Albany- Home Office
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 24, 1987 Business started: 04/16/1930 in GA Business started locally: 04/16/1930 Business incorporated 04/16/1930 in GA
Type of Entity


Business Management
Mr. Charles Jones III, President
Contact Information
Principal: Mr. Charles Jones III, President
Related Businesses
Consolidated Loan Co. - Albany Consolidated Loan Company of Albany- Home Office American Finance of Columbus American Finance - Cairo Consolidated Loan Co-Fitzgerald American Finance-Thomasville American Finance-Albany Consolidated Loan Co-Dublin Delta Partners, Inc.
Business Category

Consumer Finance & Loan Companies Mortgage Brokers

Products & Services

Consolidated Loan Company of Albany- Home Office offers the following product(s): Lending company

Alternate Business Names
Consolidated Mortgage Company
Industry Tips

Additional Locations

  • 430 W Tift Ave

    Albany, GA 31701 (229) 436-2157


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/16/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I received a letter stating that my account was delinquent, I owe 805.66. There is no account number or a contact person. It looks fraudulent, I googled the company and couldn't find it anywhere, the adrees says its a house. I called the number but did not get an answer.

Desired Settlement: I want to know if this is fraud.

Business Response:

Our legal dept is located at 508 N. Monroe Street, Albany, Georgia, with their phone number being (229) 435-2494.  There is an account in the name of ******** ***** living at **** ****** ******** ******* ****** *******, in our system.  We had a Consolidated Loan Company branch in Opelika, Alabama during the year of 2007, which is the time the loan to Ms. ***** was made.

If any more information is needed, please call Teresa at (229) 436-2157 or Sheena Yancey (head of our legal dept) at (229) 435-2494.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Consolidated Loan Company of Albany- Home Office
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)