BBB Accredited Business since

BarNETt Computers

Phone: (229) 924-8200 Fax: (229) 924-8997 201 W Forsyth St, Americus, GA 31709 http://www.barnett-computers.com


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Description

Custom build computer systems, upgrades, repairs & products for pc's.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that BarNETt Computers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for BarNETt Computers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BarNETt Computers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 09, 2005 Business started: 05/01/1998 in GA Business started locally: 12/18/2006 Business incorporated 12/18/2006 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James (Mike) Barnett, President
Contact Information
Principal: Mr. James (Mike) Barnett, President
Business Category

Computers - Sys Designers & Consult Web Design Computers - Network Security Video Gaming Establishments Computers Hardware, Software & Services Computers Hardware, Software & Services Computers - Cable & Installation Computers - Networks

Products & Services

BarNETt Computers offers the following product(s): Computer Cables, & Installation, Computers, Computers Software & Services, Gaming, Networks, Web Design

Alternate Business Names
BarNETt Computers

Additional Locations

  • 201 W Forsyth St

    Americus, GA 31709 (229) 924-8200

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Business sold a defective item, a computer heat sink and fan, that upon installation, broke, and also broke the bracket on the motherboard that it was being installed on.When I spoke with a representative, I was told that no refunds or restitution would be forthcoming because "I told you to make sure it would fit before you opened it." When I attempted to convey that the purchased product broke during installation, and cause the further damage to the computer, I was told that there was nothing that could be done, and to "come in to the store another time when another technician could help".

Desired Settlement: Replacement of defective purchased item, the heat sink and fan, and the now broken motherboard.ORReimbursement for the cost of the purchased item, $20, and the now useless motherboard, approximately $60 value.

Business Response:

Had not responed sooner than now as we had recently changed our internet service provider and e-mails coming in correctly have been an issue up to now.

 

On 2-7-2014 Customer bought CPU Heatsink/with Fan.

Customer broke his motherboard mounting bracket upon attempting to install new Heatsink/with Fan.

Customer called 10 mins before closing and wanted to get a mounting bracket.

He was told that all of the techs were gone for the day and we could get him one in the morning after 9:00am.

He then made complaint with BBB that night.

Customer came in the next moring and bought a mounting bracket for his motherboard and I allowed him to swap the CPU Heatsink/with fan for another one like it even though the one he brought back showed no sign of any problem and had not been fully engaed on a

CPU. 

He seemed pleased and I have not heard anything otherwise.

Seems strange that someone would lodge a complaint before trying to resolve there issue.

**** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on BarNETt Computers
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)