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In East AL, West & Southwest GA

BBB Accredited Business since

BarNETt Computers

Phone: (229) 924-8200 Fax: (229) 924-8997 201 W Forsyth St, Americus, GA 31709 http://www.barnett-computers.com

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Description

Custom build computer systems, upgrades, repairs & products for pc's.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BarNETt Computers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for BarNETt Computers include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: December 09, 2005 Business started: 05/01/1998 in GA Business started locally: 12/18/2006 Business incorporated: 12/18/2006 in GA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James (Mike) Barnett, President
Contact Information
Principal: Mr. James (Mike) Barnett, President
Business Category

Computers - Sys Designers & Consult Web Design Computers - Network Security Computer Gaming Centers Computers Hardware, Software & Services Computers Hardware, Software & Services Computers - Cable & Installation Computers - Networks

Products & Services

BarNETt Computers offers the following product(s): Computer Cables, & Installation, Computers, Computers Software & Services, Gaming, Networks, Web Design

Alternate Business Names
BarNETt Computers

Additional Locations

  • 201 W Forsyth St

    Americus, GA 31709 (229) 924-8200

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  • Guarantee or Warranty

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Complaint Detail(s)

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Business sold a defective item, a computer heat sink and fan, that upon installation, broke, and also broke the bracket on the motherboard that it was being installed on.When I spoke with a representative, I was told that no refunds or restitution would be forthcoming because "I told you to make sure it would fit before you opened it." When I attempted to convey that the purchased product broke during installation, and cause the further damage to the computer, I was told that there was nothing that could be done, and to "come in to the store another time when another technician could help".

Desired Settlement: Replacement of defective purchased item, the heat sink and fan, and the now broken motherboard.ORReimbursement for the cost of the purchased item, $20, and the now useless motherboard, approximately $60 value.

Business Response:

Had not responed sooner than now as we had recently changed our internet service provider and e-mails coming in correctly have been an issue up to now.

 

On 2-7-2014 Customer bought CPU Heatsink/with Fan.

Customer broke his motherboard mounting bracket upon attempting to install new Heatsink/with Fan.

Customer called 10 mins before closing and wanted to get a mounting bracket.

He was told that all of the techs were gone for the day and we could get him one in the morning after 9:00am.

He then made complaint with BBB that night.

Customer came in the next moring and bought a mounting bracket for his motherboard and I allowed him to swap the CPU Heatsink/with fan for another one like it even though the one he brought back showed no sign of any problem and had not been fully engaed on a

CPU. 

He seemed pleased and I have not heard anything otherwise.

Seems strange that someone would lodge a complaint before trying to resolve there issue.

**** *******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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