BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Growing Room meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Growing Room include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMs. Sheree Mitchell, C.E.O. Mr. Daniel J Adelstein, Senior Vice President blank Director, Growing Room Too blank Director Growing Room blank Director Growing Room Christian Academy Mr. William P. Mitchell, C.F.O.
Related BusinessesThe Growing Room
Child Care Centers
Products & Services
The Growing Room offers the following product(s): Child Care
Alternate Business NamesGrowing Room Child Development Centers Growing Room Christian Academy Growing Room, Too
Industry TipsChild Care Services
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: In early 2012, my daughter stopped attending day care at the Growing Room at the Bradley Park Drive location. Several weeks after my daughters last day, a Growing Room employee, ******** ********, began leaving rude voicemails and emails concerning past due tuition from the last month my daughter attended. After repeatedly calling the Growing Room corporate office to resolve the tuition debt, we were assured through an email from ******** ******** that she received a payment of $82 and that we owed another $70. We disputed the $70 charge because it was comprised solely of late fees. In a telephone conversation with ******** ********, she assured us that the account was paid in full and the late fees were a misunderstanding as to when the payment had to be submitted by. We did not hear from the Growing Room again until yesterday, February 2014, over one year later, when we received a letter from a law firm representing the Growing Room and demanding a payment of $150 plus interest for unpaid tuition. The letter from the law firm was an obvious attempt to intimidate us into paying a "debt" with no supporting documentation or statements showing why we owed money. The Growing Room, and ******** ******** in particular, assured us our account was in good standing and did not contact us for over year before demanding another payment of $150. I have email correspondence and notes showing that we made several payments to Growing Room after my daughter stopped attending in order to close pay off and close the account. I would not have stopped pursuing the situation if I didn't receive a verbal assurance that the account was in good standing.
Desired Settlement: I would like Growing Room to contact me and resolve this matter immediately by clearing my account of any balance due. Growing Room should employ better employees in the future who aren't rude and actually follow through with assurances given to customers.
I was notified today of a complaint at the Better Business Bureau about an account that was recently sent to our collection attorney. This account was from 2012 and references a balance due.
There have been numerous emails and calls made regarding this account with the family. The details are listed in chronological order below.
On September 6, 2012 the account received a credit from NACCRRA. The final billing amount due was $152.57.
On September 13, 2012, an email was sent to both mom and dad giving them a final statement of the account.
On September 21, 2012, the dad advised our collection manager that he thought the grandfather had paid the balance due.
On September 26, 2012, the grandfather called and advised our collection manager he would be the one to settle the account. He was sent a statement, the late fee schedule and late payment policy. He asked for half of the late fees to be removed from the account, and he would pay the balance in full. Our office determined the late fees were due and payable.
On October 19, 2012, the grandfather paid $82.57. The remaining balance was $70.
On October 26, 2012 both parents and the grandfather were sent an email asking for the next payment date.
On November 7, 2012 the grandfather advised he had no electricity or internet due to Hurricane Sandy, and that he would pay the remaining balance as soon as this was restored. No additional communication was received from the grandfather.
In January 2013, a statement was sent to the parent advising him the balance wasn't paid. We received no additional communication.
In December 2013, the account was removed from our in-house collections and sent to our attorney for collections.
We realize it has been one year, however according to our records, this balance is due and payable.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/26/2012||Problems with Product/Service|