BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Uptown Columbus, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Uptown Columbus, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Richard Bishop, C.E.O.
Business & Trade Organizations
1226 3rd Ave
Columbus, GA 31901 Directions
PO Box 1237
Columbus, GA 31902 (706) 596-0111
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Uptown Inc is in charge of the Columbus, GA whitewater course and its advertising. The Whitewater course is described as 2.5 miles of urban whitewater. The reality is that less than half of that length is actual whitewater. At low flow there is an entire mile of completely flat water before the rapids start... Example: at one point, my raft began floating backwards upstream, pushed by the wind...The course may be 2.5 miles long, but it most certainly is not AT ALL 2.5 miles of whitewater. It is terribly misleading to those people who come a long distance to go down AND who are unfamiliar with the course. The commercial that has been going around is misleading. This most certainly is not anywhere near 2.5 miles of urban whitewater. More like one mile if measured rapid by rapid. I would have no problem if they just called it Urban Whitewater or whatever gimmick-y name, but when you add the scientific measurements of "2.5 miles of urban whitewater", its a flat out lie.
Desired Settlement: A refund on my 2 whitewater tickets purchased... doubt it will happen though.
I spoke with ******* regarding the complaint.
Last season Whitewater express sent over 17,000 people rafting down the Chattahoochee. The river is advertised as Mild to Wild. At the mild or low flow - lazy river is advertised and someone as young as 7 years old could raft the river at this flow. The distance from the put in to the take out is approximately 2.5 miles all of which is in the city of Columbus, urban whitewater. Uptown Columbus doesn’t take reservations for rafting or schedule rafting trips. Therefore we are unable to issue this gentleman a refund. If he desires a refund they will need to contact Whitewater Express.
Please let me know if you need anything else from us on this matter.
Vice President Community Relations and Marketing
PO Box 1237
1226 3rd Avenue
Columbus, GA 31901