BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Uptown Columbus, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Uptown Columbus, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Richard Bishop, C.E.O.
Business & Trade Organizations
1226 3rd Ave
Columbus, GA 31901 Directions
PO Box 1237
Columbus, GA 31902 (706) 596-0111
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Uptown Inc is in charge of the Columbus, GA whitewater course and its advertising. The Whitewater course is described as 2.5 miles of urban whitewater. The reality is that less than half of that length is actual whitewater. At low flow there is an entire mile of completely flat water before the rapids start... Example: at one point, my raft began floating backwards upstream, pushed by the wind...The course may be 2.5 miles long, but it most certainly is not AT ALL 2.5 miles of whitewater. It is terribly misleading to those people who come a long distance to go down AND who are unfamiliar with the course. The commercial that has been going around is misleading. This most certainly is not anywhere near 2.5 miles of urban whitewater. More like one mile if measured rapid by rapid. I would have no problem if they just called it Urban Whitewater or whatever gimmick-y name, but when you add the scientific measurements of "2.5 miles of urban whitewater", its a flat out lie.
Desired Settlement: A refund on my 2 whitewater tickets purchased... doubt it will happen though.
I spoke with ******* regarding the complaint.
Last season Whitewater express sent over 17,000 people rafting down the Chattahoochee. The river is advertised as Mild to Wild. At the mild or low flow - lazy river is advertised and someone as young as 7 years old could raft the river at this flow. The distance from the put in to the take out is approximately 2.5 miles all of which is in the city of Columbus, urban whitewater. Uptown Columbus doesn’t take reservations for rafting or schedule rafting trips. Therefore we are unable to issue this gentleman a refund. If he desires a refund they will need to contact Whitewater Express.
Please let me know if you need anything else from us on this matter.
Vice President Community Relations and Marketing
PO Box 1237
1226 3rd Avenue
Columbus, GA 31901
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved