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East AL, West & Southwest GA

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Uptown Columbus, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Uptown Columbus, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: September 06, 1991 Business started: 06/01/1984 in GA Business started locally: 06/01/1984 Business incorporated: 06/01/1984 in GA
Type of Entity

Corporation

Business Management
Mr. Richard Bishop, C.E.O.
Contact Information
Principal: Mr. Richard Bishop, C.E.O.
Business Category

Business & Trade Organizations


Additional Locations

  • 1226 3rd Ave

    Columbus, GA 31901

  • PO Box 1237

    Columbus, GA 31902 (706) 596-0111

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Complaint Detail(s)

12/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Uptown Inc is in charge of the Columbus, GA whitewater course and its advertising. The Whitewater course is described as 2.5 miles of urban whitewater. The reality is that less than half of that length is actual whitewater. At low flow there is an entire mile of completely flat water before the rapids start... Example: at one point, my raft began floating backwards upstream, pushed by the wind...The course may be 2.5 miles long, but it most certainly is not AT ALL 2.5 miles of whitewater. It is terribly misleading to those people who come a long distance to go down AND who are unfamiliar with the course. The commercial that has been going around is misleading. This most certainly is not anywhere near 2.5 miles of urban whitewater. More like one mile if measured rapid by rapid. I would have no problem if they just called it Urban Whitewater or whatever gimmick-y name, but when you add the scientific measurements of "2.5 miles of urban whitewater", its a flat out lie.

Desired Settlement: A refund on my 2 whitewater tickets purchased... doubt it will happen though.

Business Response:

 
 
 

*****,

 

I spoke with ******* regarding the complaint.

 

Last season Whitewater express sent over 17,000 people rafting down the Chattahoochee. The river is advertised as Mild to Wild. At the mild or low flow - lazy river is advertised and someone as young as 7 years old could raft the river at this flow. The distance from the put in to the take out is approximately 2.5 miles all of which is in the city of Columbus, urban whitewater. Uptown Columbus doesn’t take reservations for rafting or schedule rafting trips. Therefore we are unable to issue this gentleman a refund. If he desires a refund they will need to contact Whitewater Express.

 

Please let me know if you need anything else from us on this matter.


*********

 

 

********* *****

Vice President Community Relations and Marketing

Uptown Columbus

PO Box 1237

1226 3rd Avenue

Columbus, GA 31901

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved