This business is not BBB accredited.

Graham's Total Restoration

Phone: (334) 737-0842 Fax: (334) 737-3059 480 N Dean Rd Ste A, Auburn, AL 36830


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Description

This company provides restoration & renovation for residential properties.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Graham's Total Restoration include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Graham's Total Restoration include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Graham's Total Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 17, 2012 Business started: 05/01/2004 in GA Business started locally: 05/01/2004 Business incorporated 05/28/2004 in GA
Type of Entity

Corporation

Business Management
Mr. Steve Graham, President
Contact Information
Principal: Mr. Steve Graham, President
Business Category

Building Contractors

Products & Services

Graham's Total Restoration offers the following product(s): Home & Property Restoration and Renovation

Alternate Business Names
Graham's Total Restoration, Inc. GTR
Industry Tips
Home Builders/Home Improvement Contractors

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    480 N Dean Rd Ste A

    Auburn, AL 36830 (334) 737-0842

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: GTR replaced my roof via an insurance claim for hail damage. They promised a 5 year warranty. I have an issue with rust caused from faulty work and contacted them over a year ago to fix. They promise to fix it every time I call. I have been calling for over a year and they will still not fix the problem or even send someone to fix the problem.

Desired Settlement: I would like the rusted part of the roof replaced along with the flashing that is causing the rust. I also want all the rust stains removed from my brick siding and all along my patio where the rust has stained.