This business is not BBB accredited.
Wolf Muffler and Autoworks
Phone: (706) 653-6566 901 Veterans Pkwy, Columbus, GA 31901
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This business provides auto repair and custom work.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wolf Muffler and Autoworks include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kevin Kennington, Owner
Auto Repair & Service Mufflers & Exhaust Systems
Products & Services
Wolf Muffler and Autoworks offers the following product(s): Muffler's and Auto Repair
Industry TipsAuto/Vehicle Repair & Services
THIS LOCATION IS NOT BBB ACCREDITED
901 Veterans Pkwy
Columbus, GA 31901 (706) 653-6566 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Wolf Automotive was recommended to me by a friend that had had work done there. I took my car to them to have an issue fixed. Their customer service was horrible when answering questions concerning fixing the part and ensuring that there was a warranty for what they were fixing. I am currently stationed in FL, so I drove back to my base. A week later, my check engine light came back on and I took my car to a dealership in FL and found out that the issue was not fixed correctly. I called Wolf and spoke with someone who advised there was nothing they could do about the issue. After going back and forth, I was advised that if I had the car towed to Columbus, they would reimburse me and fix the problem. I have proof from 2 dealerships that they did not correct the issue.
Desired Settlement: I would just like a refund for my services. It cost more to tow my car from FL back to Columbus than what I paid for my services.
Business Response: Customer came in for catalytic converter repairs that he had previously had scanned and diagnosed before he came to us on the recommendation of someone else. We informed the customer when he came in that we would need to get the car on a lift to verify that we could install universal fit catalytic converters or if the original equipment converters would need to be ordered. Once on the lift we informed the customer that universal catalytic converters would fit his car and that we could install the converters for the price in which he was quoted ahead of time. We had our exhaust technician begin to work on the customers car at which time he discovered two of the oxygen sensors to be faulty. The customer was then informed he would need to replace these sensors as well. The customer immediately refused the oxygen sensors. At this point our manager explained thoroughly why he needed the oxygen sensors and that catalytic converters do not become faulty on their on accord. The customer was educated on the many reasons why a catalytic converter can become faulty, these reasons include but are not limited to bad oxygen sensors. Customer was completely satisfied with the price and service he was receiving when he had someone pick him up from our facility until we could finish the repairs on his vehicle. Once we finished the repairs we called and informed the customer his vehicle was completed and ready for pickup. Fast forward to the next week. We receive a phone call from the customer stating that on Sunday his vehicle started acting up again with the same symptoms as it had before. Customer let us know that he had the vehicle at the dealership and they informed him that the catalytic converters were stopped up or clogged. Our manager once again told the customer that catalytic converters do not go out on their on. They are designed to last the lifetime of a vehicle unless something causes them to become faulty. The customer stated to our manager that the car was acting like it was back firing through the engine. The customer was then told that the car must still have an underlying problem which caused the original catalytic converters to become faulty. The manager informed the customer that we would be more than happy to get the car back into our facility to check our parts and make sure that we did not receive a bad part, at which time he was also told that it was highly unlikely that we did receive a faulty part. The customer then said that he was going to have the car towed back to our shop and that he would expect us to pay for the tow service from Florida. The amount of the tow service was stated at $700. At this point in the conversation the manager respectfully let the customer know that we would be glad to reimburse him his tow fee if we found our converters to be faulty and that no other reason was found to have caused them to go bad. Once the customer was informed of how we would handle the situation, he told us he would take his chances with the legal system. In any case, we are warranted the chance by law to fix a problem before we can be held accountable as not trying to solve the problem. We feel as if we have taken every measure to solve the situation and it is going nowhere. The fact of the matter is that the vehicle may indeed have bad converters on it once again but only because the vehicle has an exihisting problem that needs to be solved. Thank you for you time to listen to both sides of the story and we welcome the chance to solve this issue in a reasonable manner.
Better Business Bureau:
|7/17/2014||Problems with Product/Service | Complaint Details Unavailable|
|10/1/2013||Problems with Product/Service|