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East AL, West & Southwest GA

BBB Accredited Business since

Firestone Tire & Service Center

Additional Locations

Phone: (706) 323-6423 Fax: (706) 323-6597 View Additional Phone Numbers 5437 Veterans Pkwy, Columbus, GA 31909

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Description

According to information in BBB files, this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Tire & Service Center include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

top
BBB file opened: August 12, 1989 Business started: 01/01/1900 in GA Business started locally: 09/01/1988 Business incorporated: 09/01/1988 in GA
Type of Entity

Corporation

Business Management
Mr. Brent Ferguson, Manager
Contact Information
Principal: Mr. Brent Ferguson, Manager
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations

Alternate Business Names
Expert Tire GCR Tire Center Mark Morris Tire
Additional Information

INDUSTRY TIPS
The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replace parts except those under warranty, trade-in or core parts.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2251A Pelham Pkwy

    Pelham, AL 35124

  • THIS LOCATION IS NOT BBB ACCREDITED

    333 E. Lake StRetail Div. HQ

    Bloomingdale, IL 60108 (630) 259-9000

  • THIS LOCATION IS NOT BBB ACCREDITED

    50 Century BlvdCompany HQ

    Nashville, TN 37214 (615) 872-5000

  • 5437 Veterans Pkwy

    Columbus, GA 31909 (706) 323-6423 (800) 367-3872

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 367-3872(Phone)
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Complaint Detail(s)

10/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We took my son's truck this morning to get an alignment. They called later to say that they needed to replace another part before they could align the truck. They replaced the part and aligned the truck and called us to pick up the truck. Less than 2 miles away from their location my son's front tire fell off causing extreme damage to the front of the truck. The rotor is damaged beyond repair and the front bumper and damaged as well. They said the performed a courtesy check of safety on the vehicle but I believe it was only on paper. They told my mother that it was my sons fault that he wheel fell off. my question is why would you preform an alignment and not check the lug nuts before putting it back on the road. My son and his best friend checked to make sure the tires were on tight several times yesterday and they did not find anything wrong. They are more worried about calling an insurance adjuster than making repairs to my sons truck. They say the only thing they can do is to wait for the adjuster and thy have up o 48 hours! His tire fell off and rolled through 3 lanes of on coming traffic and hit a billboard and came back through the same lanes of traffic. Those people were put in danger also. Only by the grace of God was no Brody hurt! Please help us get his truck fixed.

Desired Settlement: All we want is for the cost of the alignment, part refunded, tow truck bill, and all damage repaired! We do not want to gain anything from this but want repairs to be made on their dime instead of ours!!

Business Response:

********* **** ********************
2:45 PM (18 hours ago)
to me,
 **** ***

Ms. *********, again I apologize for the delay on this matter.  I spoke to the customer this afternoon and the car has been repaired to their satisfaction. I checked with the store and the repairs were completed 6/27.  Please let me know when the file is closed.

 

If you have any questions feel free to contact me at the number below.

 

Thank you for your patience.

 

**** ********

ADM Birmingham 6301

2251 A. Pelham Parkway

Pelham, Alabama 35124

 

Phone - ###-###-####

Fax - ###-###-####

Cell - ###-###-####

E-Fax - ###-###-####

 

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BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved