BBB Business Review

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BBB Accredited Business since

CarTek Auto Care

Phone: (334) 448-0023 Fax: (334) 448-1535 5476 Lee Road 430, Smiths, AL 36877

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers minor engine work, tune-ups, front end alignment, brakes, tire balancing, timing belts, water pumps, air conditioning, cooling systems, oil change, electrical, computer diagnosis, carburator, fuel system, fitters, clutch, transmission service, rear axle, ignition, steering, suspension work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarTek Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CarTek Auto Care include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CarTek Auto Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 1998 Business started: 08/01/1996 in AL Business started locally: 10/15/1996 Business incorporated 10/15/1996 in AL
Type of Entity


Business Management
Mr. Billy Sims, Sr., President
Contact Information
Principal: Mr. Billy Sims, Sr., President
Business Category

Auto Repair & Service Brake Service Carburetors Wheel Alignment, Frame & Axle Service - Auto Belting & Supplies Auto Air Conditioning Equipment Batteries - Storage-Retail Clutches Fuel Injection Equipment Auto Electric Service

Products & Services

CarTek Auto Care offers the following product(s): Auto air conditioning, Auto repair, Belts, Brakes, Batteries, Carburetors

Alternate Business Names
CarTek of East Alabama, Inc.
Industry Tips
Auto/Vehicle Repair & Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.