BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Motormax meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Motormax include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Georgia Secretary of State
2 Martin Luther King Jr. Drive, SE, Suite 315, West Tower, Atlanta GA 30334
Type of Entity
Business ManagementMr. Karl White, President Ms. Shannon Arnette, VP Mr. Bill Coleman, GM
Related BusinessesMotors Acceptance Corporation Motormax Motormax Of Phenix City,Inc Motormax of Auburn
Auto Dealers - Used Cars
Products & Services
Motormax offers the following product(s): Cars & Trucks
Service AreaMotorMax Automotive Group has retail sales locations in Georgia and Alabama. The home office location and mailing address is 216 13th St. Columbus, GA 31901 Main Phone Number for the Corporate Office is 706-327-6581
Individual BBB reports are available by location:
Alabama: Birmingham, Mobile, Montgomery, Opelika, Mobile.
Georgia: Columbus, Augusta.
Industry TipsService Contracts Used Cars-(Georgia) Buyer's Rights
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I started financing a 2007 Chrysler Sebring with Motormax in 2012. My first complaint with the car started about 2 days after I had the car, it cut off while sitting at a red light on my way to work. I was told by the person *** who sold me the car that it was probably because of the gas I put in the car. I said ok, I will start using better gas. I didn't have the problem again. But then a month or so later the airbag light came on and being extra cautious I wanted them to check it out. I was once more told by Tim that it was because of the steam cleaning. He said sometimes the steam causes the lights to act funny, they will come on and go off until the wires dry off. I like to think the best of people so I believed him. During the same month or possibly the month after the car went dead all on its own. I hadn't left any lights on or anything else that should drain the battery. They replaced the battery and everything was ok for a while until it happened again except this time I wasn't even able to jump the car off because it wouldn't hold a charge. They had to tow the car to their personal mechanic who said it was fixed. Now this happened a couple of more times, they kept telling me that I was getting bad batteries. Ok after that incident I rode for maybe 6 more months and the car goes crazy. I find that I need to replace the alternator and starter. I replace both with new parts and not more than 6 months later the car does the same thing again even worse now than before. This happened just recently a week ago from today. The car had to be towed again to a different mechanic. I was told by this mechanic that basically the computer was telling the car what to do but it wasn't listening. Now after 2 years of making all my payments on time, putting brand new parts on the car that I may have to pay for the repairs even though I have been having electrical problems with the car since I got it.
Desired Settlement: I want them to own up to the fact that this problem has been ongoing not something that just started happening. I have missed several days of work, paid several people lots of money to take me back and forth to work. It takes me 45 minutes to get to work, I am a single mom of three. I have paid out too much money to keep this car up and running considering that I have only had the car for two years. All I want is for them to pay for the repairs.Especially when the problem started under warrant.